AmeriCorps Vista Virtual Services

GoodwillSR AmeriCorps members will assist. This is a behind-the-scenes capacity-building role. You will research workforce needs organize existing learning assets create standardized curriculum tools build a centralized SharePoint resource library and develop evaluation and sustainability systems. You will not provide routine instruction client assistance or operational coverage.

Goodwill Industries of The Southern Rivers- Columbus GA.

Responsibilities:

• Assess current and prior VITA volunteer scheduling outreach partnership training communication and recognition systems.
• Map end-to-end workflows for in-person virtual telephone-assisted and drop-off appointments including scheduling rescheduling cancellation no-shows completion and follow-up.
• Help configure and test the selected scheduling platform including appointment types settings permissions communication templates data definitions reporting needs and exception procedures.
• Develop user guides test scenarios checklists staff and volunteer training materials issue logs and implementation procedures.
• Analyze aggregate scheduling use appointment capacity cancellations no-shows and feedback during tax season; recommend and document improvements.
• Create an annual scheduling-system implementation tax-season support closeout and ownership-transfer guide.

Requirements:

• Be at least 18 years old and meet AmeriCorps citizenship or lawful permanent resident requirements.
• Successfully complete all required AmeriCorps screening and National Service Criminal History Check requirements.

Program Benefits:

• Bi-weekly stipend
• Free medical insurance
• Childcare assistance
• Preferred hiring status on military bases after completion of the program
• Student loans can be deferred while in the program
• $7000 educational scholarship after completion of service (Award can be used for further education at your choice of school or to pay off student loans.

Schedule:

Monday Friday (8:30 5:00) with Holidays and time off allowed; must complete 12-month program

Service Areas:

Community and Economic Development

Skills:

Teamwork and Communication Skills

Service Description:

AmeriCorps members will help increase community awareness of the programs that GoodwillSR offers and support Mission services activities Monday through Friday 4o hours a week. The members will implement several outreach service methods including phone calls emails text messaging social media campaigns geo-marketing/geo-tracking and special events. Outreach includes but is not limited to re-engaging clients who have not visited the center for 31 days or more; inviting clients to job fairs and special events; and informing clients about services such as classes free tax prep Veterans Services and certification training. Outreach to our rural population uses the methods mentioned above to promote virtual services and opportunities offered by GoodwillSR. Outreach by the