Americas Service Manager Leader

Americas Service Manager Leader

Driving Outage Excellence Across the Americas Through Leadership Precision and Performance Empowering Service Teams to Deliver Safe OnTime and HighQuality Outage Performance

Partner with the best

Baker Hughes is a global energy technology company serving the oil and gas sector across more than 120 countries. The Commercial & Sales organization drives growth by building strong customer partnerships commercializing hydrocarbons and delivering integrated equipment and service solutions. With a focus on digital transformation and energy transition the team leverages data-driven insights to optimize sales performance and maximize customer value.

Partner with the best.

Fuel your passion

Reporting to the GTS Regional Operations Director The Americas Service Manager Leader will be responsible for all Americas field service outages preparation & execution covering CS TX & Upgrade. Accountable to lead and support the regional Service Managers on outage planning leading flawless executions and close out for planned and unplanned addition he/she will be responsible for the outage excellence process implementation and the regional focal point that will drive communication with CoE and other regions on processes tools metrics Lesson learned (LL) and best practices (BP) sharing and productivity. Internally he/she will drive consistency across the region on outage excellence process adoption KPI & productivity results and field quality KPI & LL/BP through a specific review rhythm.

As an Americas Service Manager Leader you will be responsible for:

Integrating and developing processes that meet business needs across the operation execution organization managing complex execution issues within functional areas of expertise being involved in long-term planning and contributing to the overall business strategy.

• Partnering with HSE to support HSE guidelines application and monitor outages HSE performance
• Partnering with QUALITY to collect BP/LL and drive continuous improvement initiatives and process development related to outages execution
• Assuring flawless outage execution & lead to highest Safety/Quality performance.
• Assuring outage duration on time delivery customer issue resolutions & delivering highest customer satisfaction & best in class services.
• Driving service managers to have regular site visits periodic meetings discussing outage preparation and post outage review with customers.
• Driving outage events executions (Planned/Emergent/Upgrade) including SoW outage preparation organization from start to finish supervision outage planning schedule outage duration & optimizations outage cost & productivities resources selection (FSE craft labor contractors suppliers) tooling logistics mobilization planning JCE reviews manage on job cost tracking outage reconciliations pre/post outage meetings with customer and events close out implementing lesson learned & FMEA.
• Proactively reviewing with all service managers all planned outages through rigor making sure they utilize smart apps and new digitized platforms for all outage reviews.
• The technical interface & contribution with sales finance commercial engineering and project managers on financial pacing cost classification margin review and related opportunities & projects.
• Ensuring proper execution documentation is prepared used reviewed stored and delivered including SQCPs Field Procedures Quality Procedures HSE FME and Customer Outage Reports.
• Supporting strategic initiatives across the sub region for all field execution/ Quality/ HSE activities.
• Working closely with Assignment COE in Florence Regional Resource Managers & Service Managers assuring right skill assign to right tasks.
• Developing and maintaining operating rhythm with Sales CPMs/CSMs Service Managers to review the outages plan.
• Applying Outage Excellence process on all Outages.
• Responsible for reviewing outage excellence process look ahead plan and my outage data quality and performing quarterly reviews with Operation leader and Area leaders
• Driving productivity targets and optimization of Field Services cost (FSE Manpower Tooling) also through multi skill program & Smart Mod / Demob to optimize outages cost
• Supporting Service Managers on pre/post outage reviews and the implementation of the action plan results.
• Collaborating with CoE process & tools team and regional to drive tools alignment and adoption and collecting and share with COE regional feedback on new tools and processes.
• Leading the regional reporting process for outage excellence process adoption KPI operations KPI and other metrics and support operational excellence initiatives.
• Working with other regions on new outage excellence initiatives processes cheeks and opportunity of cooperation.
• Engaging support and coaching service managers Senior FSE on leadership skills and career path
• Applying Outage Excellence process on all Outages.
• Responsible for reviewing outage excellence process look ahead plan and my outage data quality and performing quarterly reviews with Operation leader and Area leaders
• Strong collaboration with COE Service Management

To be successful in this role you will:

• Havea Bachelors degree in an engineering or High school diploma and equivalent of 10 years in Oil & Gas field industrial experiences.
• Have a strong HSE & Quality background
• Have an Experience of managing complex Outages Gas / Steam turbine & Compressor Generator & Auxiliary system outage planning and execution
• Have a previous experience as Outage or Shutdown or Site Manager FSE in O&G Industry with at least 5 years of experience.
• Have an Ability to work multiple projects simultaneously and effectively in a cross-functional team.
• Willingness and ability to travel.
• Fluent in English language

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone this role we can offer the following flexible working patterns:

One of our core values as a business is collaboration and as such whilst flexible work options are available we believe there is a great benefit of having our teams co-located in one of our many offices in the United Kingdom.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections base salary level and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package which can be found here and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.