Americas Reseller Operations-Business Analyst Manager

Imagine what you could do here. At Apple new ideas have a way of becoming extraordinary products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish. The people here at Apple dont just build products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found operational excellence is a cornerstone of Apples ability to consistently surprise and delight our customers. The Americas Reseller Operations team is seeking a Business Analyst Manager who combines deep business acumen with strong analytical this role you will lead a team of analysts while remaining hands-on with the work translating complex channel dynamics into insights that drive decisions at the highest levels of the organization. Youll serve as a critical bridge between RO business operations and cross-functional technical teams ensuring that the tools data and systems that power Reseller Operations continue to evolve alongside the business. This role balances driving todays operational excellence with shaping tomorrows capabilities including contributing to the long-term vision for analytics infrastructure AI/ML applications and channel health visibility.

Team Leadership:ntLead a team of business analysts focused on reseller channel metrics demand actualization and partner insights across the Americas regionntGuide the team in building models analyzing data and developing actionable insights that influence business decisionsntDevelop team capabilities in modern analytics approaches including AI/ML applications generative AI and advanced forecasting methodologiesntBecome an authority on supply chain KPIs and channel complexities to optimize Reseller OperationsnnOperational Excellence:ntDrive critical run-the-business alignment discussions with cross-functional partners including SDM WWRO CSAM and LogisticsntAggregate key channel insights across the Americas region and influence business decisions to optimize sell-throughntIdentify and lead process system and automation improvement opportunities within Reseller OperationsnnTechnology u0026 Innovation:ntServe as the primary liaison between RO and cross-functional technology and data teams translating business requirements into specifications that technical partners can execute againstntIdentify opportunities where emerging technologies particularly AI/ML generative AI and advanced forecasting could meaningfully improve RO operations and build the business case for adoption

5 years of relevant experience in supply chain operations demand planning or sales operationsnExtensive experience in reporting data analysis and working with large complex datasets from multiple sourcesnProven ability to build data-driven models and translate quantitative insights into executive-ready narrativesnStrong executive presence with demonstrated ability to influence decisions at all levels of an organizationnExcellent written and verbal communication skills with the ability to articulate complex concepts clearly and conciselynBachelors degree in a relevant field

2 years of team management experiencenExperience leading analytics teams through technology or methodology transitionsnFamiliarity with AI/ML concepts generative AI applications and their potential use cases in supply chain and channel operationsnExperience with advanced analytics and business intelligence platforms (e.g. Tableau ThoughtSpot) and comfort working across large multi-source datasetsnExperience driving large-scale cross-functional programs with measurable outcomesnDemonstrated ability to serve as a bridge between business operations and technical or engineering teamsnSix Sigma BPI or similar process improvement experiencenBackground in reseller telco or carrier channel operations highly regardednMBA or advanced degree preferred