AMER Controls Systems Engineering Manager , DCCD Controls Deployment and Service, DCCD Controls Deployment and Service

Amazon Web Services is looking for a Systems Engineering Manager to help drive the execution and improvement of key service delivery processes throughout the organization and ensure that the correct metrics and KPIs are in place. This organization of IT professionals installs and maintains the technical infrastructure used by Data Center Engineering Operations Staff specifically Operational Technology (NIST800-82). This team is experiencing rapid growth as we expand our global Data Center this role you will learn the high level technical designs of the environment including Networking Industrial Controls (HVAC and Electrical) and Community Mechanisms- while providing coaching mentoring and guidance for a diverse team of admins engineers analysts and PMs. Some travel to meet members of the geographically diverse team learn about the business first hand and develop relationships with peer Managers and Operations leaders. You will regularly manage large cross-functional projects and interact with software developers executives vendors and other support teams.

Key job responsibilities
Operational Excellence - As a manager you will be expected to drive operational excellence in everything we do. This includes creating processes procedures and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.

Performance Management/Team Health - You will own all facets of performance and career management of assigned staff. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and soft skill mentoring in order to maintain a well-rounded world-class organization. This includes project management quality audits and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling when needed.

Controls and Networking Technical Guidance - You will work with your Sr Engineers to understand the technical landscape and provide strategic guidance in supporting cross-functional and cross-organizational teams in leveraging Systems Engineering core competencies.

A day in the life
A day in the life of this role will involve a mix of meeting with our internal Engineering and Operations teams as well as other TPMs to implement solutions across our infrastructure. You will be expected to own outcomes and closing detected gaps across the teams and producing effective reporting demonstrating the mechanistic closure of issues detected. Your day will be split between stakeholder engagement meetings deep dives and personal project time.
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
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About the team
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Manages a global team that deploys and support the critical IT infrastructure for the data centers Mechanical (HVAC) and Electrical controls systems. The team work closely with Controls Engineers to ensure that the data center control systems perform optimally.

- 10 years of engineering team management experience
- Bachelors degree in a relevant field or equivalent work experience
- 10 years of hands-on infrastructure troubleshooting systems administration networking DevOps or applications development experience

- Masters degree in a technical field or Master of Business Administration
- Experience in project management or experience with Microsoft Office including Outlook Word and Excel
- Experience building and cultivating relationships with internal and external stakeholders
- Experience using strong customer service communication and interpersonal skills or experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience working independently with minimal supervision or experience in guiding training and mentoring others

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Herndon - 136500.00 - 184600.00 USD annually