Amatista Assistant Manager
Job Location:
Orlando, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Loews Hotels at Universal Orlando our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible award-winning hotels located at Universal Orlando Resort.
Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes we are committed to our power of we culture.
Are you looking for a place where you can bring your authentic self to work every day andbe able to connect engage and delight
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting challenging fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you just as we care for others.
Who We Are: Founded in 1960 Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office every rolefrom Guest Services to Finance Culinary to IToffers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race color religion sex sexual orientation gender identity national origin veteran or disability status that makes you you is a daily focus for us.
About Loews Sapphire Falls Resort
Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.
What Were Looking For:
The Assistant Outlet Manager supports the overall management and daily operations of an assigned food and beverage outlet. This role helps oversee staffing training and scheduling while ensuring service and product quality meet Loews Hotels high standards. The Assistant Outlet Manager works closely with outlet leadership to achieve financial goals maintain team performance and deliver an exceptional guest experience.
Who You Are:
A guest-focused leader with strong communication and organizational skills.
A hands-on manager who leads by example and supports the outlet team on the floor.
Detail-oriented and financially aware with the ability to monitor operations and control costs.
A coach and mentor who develops and supports team members.
Flexible and adaptable with the ability to manage multiple responsibilities in a fast-paced environment.
What You Will Do:
Supervise and support team members to ensure organization cleanliness and proper maintenance of the outlet.
Coordinate with other hotel departments to meet guest needs and support smooth operations.
Organize department tools such as checklists seating charts pars and centralized information resources.
Assist with staffing plans scheduling and coverage requirements to align with forecasted business needs.
Support budget preparation 30/60/90 forecasts and labor planning.
Monitor product and service quality guest satisfaction payroll and costs to maximize profitability.
Oversee handling of guest checks and payment transactions to ensure accuracy and compliance.
Intercede or fill in for employees as needed during high-volume periods.
Train or supervise the training of outlet employees in service standards and hotel policies.
Evaluate team performance provide feedback and implement coaching or corrective action as needed.
Conduct outlet meetings to keep staff informed of hotel initiatives promotions and changes.
Attend required hotel meetings and training sessions.
Maintain cleanliness and excellent condition of equipment and work areas.
Ensure compliance with safety regulations emergency procedures and hotel policies.
Promote teamwork professionalism and guest satisfaction across the outlet.
Perform other duties as assigned.
Your Experience Includes:
Minimum two to five years progressive food & beverage leadership experience in hotel/resort environment or an upscale free-standing restaurant required.
Thorough understanding of food safety inventory control meal planning and staff supervision in food service operations.
Knowledge of beverage selection including wine beer and liquor preferred; classic and craft cocktails
Proficient in using POS software and Microsoft Office Suite.
Proven experience working in high-volume Food and Beverage operations preferred.
Strong organizational skills.
Excellent guest service skills.
Ability to communicate effectively in English verbally and written with team members leaders and guests required.
Must be able to work a flexible schedule nights weekends and holidays as required.
Required Experience:
Manager
About Company
Experience Loews Hotels, a luxury hotel brand comprising 26 distinctive, pet-friendly properties across the United States and Canada.
