ALLO Enterprise Business Executive

At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.

At ALLO we believe our people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.
Building and sustaining lasting relationships both in and out of the office is vital. Combine that relationship-building mindset with vast technical knowledge project management agility and meticulous attention to detail and youll be set for success in the Enterprise Business Executive role.
While knowledge and experience are essentialand we are highly impressed by resumes highlighting a blend of project management strategic customer service and technical backgroundscharacter is just as important. We look for individuals who have a natural alignment with our core values: Honest Local Exceptional and Hassle-Free.

As an Enterprise Business Executive you are the primary owner of the post-sale relationship for our most strategic and high-value clients. You will act as a dedicated partner and project liaison quarterbacking complex deployments and ensuring a seamless exceptional customer journey from initial installation through ongoing lifecycle management.

We are looking for a candidate with a strong background in technical project management strategic account management or telecommunications service delivery who excels at building lasting partnerships advocating for the client and navigating multi-faceted technical and operational challenges. Ultimately your goal is to be exceptional.

Typical pay range for this role is $25 to $30 an hour depending on experience.

RESPONSIBILITIES:

• Strategic Account Management:Manage a portfolio of high-touch enterprise accounts. Learn each customer individually to develop a deep understanding of their unique business needs serving as their trusted advisor and internal advocate. Strong relationship building is a must.
• Project & Day-to-Day Leadership:Serve as the central point of contact for enterprise clients. Day-to-day functions include (but are not limited to) setting up new services proactive problem solving coordinating with third-party vendors and managing project timelines and deliverables.
• Cross-Functional Coordination & Delegation:Interact with all levels of the organization to facilitate successful installations and support needs. Delegation of work to supporting team members.
• Insights & Expertise:Develop and maintain knowledge of the latest best practices and ALLO deployments to best support our customers. Effectively present and discuss analysis and insights with customers and team members alike in narrative or visual form.
• Proactive Problem Ownership: Take full ownership of complex technical billing or tax discrepancies.
• Operational Flexibility & Commitment:Be flexible and willing to put your drive to work. Because our customers need us 24/7 this role includes participating in an on-call rotation when needed where your day could run into the evening. Additionally you will travel to be on-site for customer installations on-site meetings and provide training on ALLO deployments as needed.

Experience:

• Required:Previous experience in telecommunications networking or managed IT services.
• Required:Demonstrated experience managing service delivery complex technical deployments or strategic account escalations for enterprise-level clients.

Education:

• Required: High school diploma or equivalent.
• Preferred:Bachelors degree in Business Communications Technology or a related field (or equivalent real-world experience).

SKILLS / KNOWLEDGE / ABILITIES:

• Customer-Centric Mindset:Firm and energetic belief in providing exceptional customer service. Ability to remain approachable in a fast-paced environment and the ability to adapt and thrive in constant change while maintaining a positive demeanor.
• Communication & Interpersonal Mastery:Exceptional verbal and written communication skills. Well-versed in communicating and translating concepts across all levelsfrom technicians to executive buyers. Strong teamwork conflict resolution and negotiation skills with the ability to positively influence and collaborate with cross-functional stakeholders.
• Organization & Execution:Highly organized and results-oriented with strong time management and prioritization capabilities. Ability to be self-directed handle confidential information and successfully multitask across multiple projects and priorities.
• Problem Solving & Analytics:Strong analytical skills with the ability to concisely convey complex information. Possess a logical approach to learning new concepts and the desire to dig deeper to solve root problems both independently and collaboratively.
• Technical Proficiency:Familiarity with enterprise-grade telecommunications products (e.g. VoIP DIA) and data-driven monitoring systems.
• Proficiency in using software applications databases and Microsoft Office is required.
• Continuous Improvement:A proactive drive to challenge the status quo with a focus on continuous improvement in processes and the overall customer experience.

People are our passion. At ALLO we dont treat you like a number. Youre a human being.

Get ready to plug into the perks at ALLO:

• Free internet You bet. Plus awesome discounts on other ALLO services.

• Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.

• Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.

• Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.

• Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.

• Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .

ALLO is a Drug Free and Tobacco Free Workplace.