Airport Overnight Office Customer Service

*Overnight Customer Service Representative*

*$16.00/hr

*Part-Time

Open Schedule:

• Saturday and Sunday 9:30pm-6am

*Valid drivers license needed*

WHY LAZ

*Growth Opportunities*

*Paid training*

*Free company uniform*

*Pay Cards*

*FREE PARKING during working shifts*

The following programs are available to help support youfreeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Full-Time Benefits:

• 401k
• Medical Dental Vision
• Paid time off
• Short Term & Long Term Disability
• AND MORE

TheCustomer Service Representativeplays a key role in the revenue collection and control of multiple parking lots. TheCSRwill greet theparker/guestin a manner consistent with the LAZ Way serving as a representative displaying; honesty integrity accountability teamwork and demonstrating excellent communication skills.

The Details:

• Must be able to communicate clearly in English language and must present friendly outgoing attitude.
• Must be able to work independently. Other than training time this position normally will work alone.

Principle Job Duties:

• Promoting good customer relations by consistently providing premier customer service with a friendly demeanor can-do attitude and willingness to helpat all times.
• Helping patrons find theparking garage/lotthey are looking for putting their needs and comfort first.
• Providing general property information to theguest.
• Walking and/or driving company vehicle between different parking lots and identifying parking violators around theAirport.
• Issuing the appropriate parking violation notice.
• Communicating any issues or concerns seen on parking lots to location Manager.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Ensuring propergarage/lot signage is displayed and communicating any observed deficiencies with Manager.
• Conductinggeneral maintenance of the garage sweeping wiping down surfaces and equipment emptying trash picking up trashetc
• General maintenance of machines such as putting in new receipt rollsbut not limited to.
• Basic janitorial type cleaning of parking lots. Picking up any trash you see on ground.
• Completing all required data entry paperwork and reports accurately and efficiently to account forany and allcollected parking revenues and violations issued.
• Add/deletemonthlyaccounts and key in required information formonthlyparkersin the parking revenue control system.
• Conductlicenseplate inventory
• Be in full LAZ Parking uniform on time and ready to work when scheduled.
• Be responsive and timely with correspondence and problem resolution and display a caring attitude develop a rapport with the customer base.
• Work primarily without direct supervision and follow directions of supervisors when requests are made.
• Assist customers ingarages lanes and in the parking office
• Other related duties as assigned.

Education:

• High school diploma or GED preferred but not required.

Experience:

• Strong customer service experience.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible.
• Ability to handle challenging and at times emotionally charged situations.
• Ability to speak read and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded)

Physical Demands:

• Willingness to work in the elements heat wind snow rain etc.
• Ability to lift push and pull at least 10 pounds.
• Ability to stand walk and run for extended periods of time.
• Ability bend stoop squat and lift frequently throughout a shift
• Lifting and moving parking equipment
• Sweeping and changing signage when needed.