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Airport Customer Service Agent
Job Location:
Job Location:
Portland, OR - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Bilingual Spanish/ English
Responsibilities
Qualifications
The Airport Customer Service Agent provides assistance and information to Airport passengers.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABMs benefits visitABM Employee Benefits Front Line Team Members (Programa de Beneficios de ABM)
Basic Qualifications:
Must be 18 years of age or older
No high school diploma GED or college degree required
No experience required and on the job training provided
Preferred Qualifications:
One (1) year of customer service or similar work experience preferred
Responsibilities:
Act as a Welcome Ambassador for arriving passengers
Greet and engage with passengers in and around the terminal area to offer informational assistance
Communicate effectively with passengers regarding airport and airline services available
Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
Escort unaccompanied minors
Assist with baggage as required
Monitor and enforce carry-on baggage size requirements
Coordinate passenger lines at check-in to ensure a smooth orderly and efficient flow of passengers during peak times
Provide assistance to passengers using kiosks to check-in
Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
Transfer and distribute wheelchairs as needed
Alert maintenance employees about malfunctioning restrooms elevators or other equipment.
Report hazards and incidents encountered in daily operation
Follow safety precautions at all times
| *Responsibilities for Internal Candidates |
Act as a Welcome Ambassador for arriving passengers
Greet and engage with passengers in and around the terminal area to offer informational assistance
Communicate effectively with passengers regarding airport and airline services available
Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
Escort unaccompanied minors
Assist with baggage as required
Monitor and enforce carry-on baggage size requirements
Coordinate passenger lines at check-in to ensure a smooth orderly and efficient flow of passengers during peak times
Provide assistance to passengers using kiosks to check-in
Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
Transfer and distribute wheelchairs as needed
Alert maintenance employees about malfunctioning restrooms elevators or other equipment.
Report hazards and incidents encountered in daily operation
Follow safety precautions at all times
| *Qualifications for Internal Candidates |
Basic Qualifications:
Bilingual Spanish/ English
Must be 18 years of age or older
No high school diploma GED or college degree required
No experience required and on the job training provided
Preferred Qualifications:
One (1) year of face to face customer service or similar work experience preferred
Responsibilities
Act as a Welcome Ambassador for arriving passengers
Greet and engage with passengers in and around the terminal area to offer informational assistance
Communicate effectively with passengers regarding airport and airline services available
Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
Escort unaccompanied minors
Assist with baggage as required
Monitor and enforce carry-on baggage size requirements
Coordinate passenger lines at check-in to ensure a smooth orderly and efficient flow of passengers during peak times
Provide assistance to passengers using kiosks to check-in
Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
Transfer and distribute wheelchairs as needed
Alert maintenance employees about malfunctioning restrooms elevators or other equipment.
Report hazards and incidents encountered in daily operation
Follow safety precautions at all times
Qualifications
Basic Qualifications:
Must be 18 years of age or older
No high school diploma GED or college degree required
No experience required and on the job training provided
Preferred Qualifications:
One (1) year of customer service or similar work experience preferred
Required Experience:
Unclear Seniority
