Airfreight Supervisor Healthcare

Ready to rock the future with us At Hellmann we put our people at the heart of everything we do because for us relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring Entrepreneurial Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.

.This position has a base compensation range of $85000.00 to $105.000.00. In addition to this base compensation youll benefit from our competitive health and welfare programs a 401(k)-retirement savings plan opportunities for tuition assistance and incentive compensation for eligible positions. Salary determination considers your skills experience job location internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

The Airfreight Supervisor - Healthcare will supervise the product team for his/her assigned area of responsibility. He / She will be responsible for that teams product compliance quality outcomes to internal and external stakeholders volume and revenue growth yield operating efficiency with a specific focus on productivity and quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serves as a liaison between the client vendors and government agencies
Actively pursues feedback from team members and customers to identify opportunities to increase service levels productivity and profitability
Acts as senior product subject matter expert
Analyzes service failures across multiple departments and actions or escalates findings to ensure their timely resolution and preventative measures are being taken (i.e. billing discrepancies claims delaysetc)
Assigns tasks as required to internal departments based on the nature of the request
Confirms shipment-level profitability and escalates any loss-making or low margin files
Controls commercial documentation required for export or import declaration and other regulatory agencies or requirements (AES DPS Hazmat AMS)
Monitors file profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability
Monitors assigns and ensures the resolution of any accounts payable issues within area of responsibility
Provides management with objective feedback regarding vendor performance levels escalates issues in a timely manner to ensure best level of service
Responsible for the export compliance including Denied Party Screening and AES filing
Responsible for the resolution of external billing disputes and collections ensuring their timely resolution
Measures analyzes and improves external or internal KPIs for area of responsibility
Validates product staff understand and comply with customer and company standard operating procedures
Manages staffing levels based on business development peak volume periods department performance metrics and employee vacations
Assists management by proactively providing input on talent acquisition re-assignment demotion and promotion
Conducts regular employee performance review meetings and sets performance goals to drive employee development
Ensures all assigned employees are trained certified and re-certified periodically
Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES
This position supervises employees and may supervise temporary employees from time to time based on projects.

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
Preferred to have either an Associates Degree (A.A.) from a two-year college or Bachelors Degree or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED required
Minimum five years of experience in the airfreight export role required
Two years of prior experience in a supervisory role preferred
Completion of any industry related course is an asset

KNOWLEDGE SKILLS & ATTRIBUTES
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Proficient in Microsoft Office Suite (Word Excel PowerPoint) Email and Internet
Proficient in world geography shipping documentation and Incoterms preferred
Strong written and verbal communication skills in English in order to present information to customers management and subordinates in a professional setting
Ability to calculate figures and amounts such as freight rates discounts and other percentages
Analytical skills / problem-solving ability
Leadership skills able to train coach and develop subordinates

PHYSICAL DEMANDS
While performing the duties of this job the employee is:
Frequently required to stand and walk
Regularly required to sit for extended periods
Regularly uses arms to reach hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender age any disabilities religion ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes then click APPLY!