Airfreight Director of Multimodal Air, Americas
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Job Summary
Ready to rock the future with us At Hellmann we put our people at the heart of everything we do because for us relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring Entrepreneurial Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.
Serving as the regional subject matter expert (SME) for all multimodal products the Director provides strategic guidance and support for customer opportunities and operational requirements. The position requires a high level of engagement with both prospective and existing customers not only to drive business development but also to proactively manage service quality operational performance and adherence to agreed transit times.
Success in this role depends on close cross-functional collaboration with Sales Operations & Procurement Pricing and other key stakeholders to deliver customer-centric reliable and profitable multimodal solutions throughout the Americas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategy & Steering:
Execute global airfreight multimodal product strategy
Product Development & Pricing:
Collaborate with internal teams to ensure the continuous optimization of airfreight multimodal products
Define multimodal pricing either spot or RFQs
Design and maintain schedule and rate cards
Business Development:
Coordinate and present product updates to sales
Support sales to acquire and retain customers by attending customer meetings (online and in-person) being the SME of airfreight multimodal product in the Americas region
Customer performance and retention:
Act as the regional escalation point of for internal and external issues involving airfreight multimodal products
Drive initiatives to ensure proper customer experience and retention
Maintains strong professional relationships with existing customers including participating in regular customer business reviews
Profitability:
Ensure customer and airfreight multimodal product profitability
Leadership:
Define succession/replacement recruiting and personnel development needs for direct reports and coordinate with HR
SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.
EDUCATION AND EXPERIENCE
Bachelors degree (Business Logistics and Supply Chain Transportation or associate field) or equivalent combination of education and work experience will be considered in lieu of educational requirement
10 years of airfreight and multimodal experience
KNOWLEDGE SKILLS AND ATTRIBUTES
Growth mindset
Excellent interpersonal and communication skills
Customer focused
Results oriented
Project management expertise with proven track record of timely delivery
Highly developed problem identification and solving skills to ensure the optimal solution is reached
Decision making/good and proven negotiation skills with the ability to influence key stakeholders
Demonstrable leadership experience with proven ability to instill a culture of high performance within teams
Financial acumen understands business drivers and how to calculate it
Adaptable and flexible to high-pressure environment
PHYSICAL DEMANDS
Frequently required to stand and walk
Regularly required to sit for extended periods
Regularly uses arms to reach hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability
WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender age any disabilities religion ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes then click APPLY!
Required Experience:
Director
