Air Logistics Customer Care Specialist

Abacus is seeking a dedicated and enthusiastic Air Logistics Customer Care Specialist position. This role involves managing client interactions coordinating air logistics operations and ensuring seamless customer experiences.

Abacus Solutions Group is a family-owned leader in workforce and talent solutions with over 80 years of experience. We are known for our supportive culture and long-standing client partnerships; Abacus offers more than just a jobwe provide a path to lasting career growth with trusted employers nationwide.

Responsibilities:

• Client Communication: Serve as the main contact for customer inquiries providing information on air logistics services.
• Shipment Coordination: Monitor and manage air shipments ensuring timely and accurate delivery.
• Issue Resolution: Address and resolve shipment discrepancies or issues promptly.
• Documentation: Prepare and process necessary shipping and customs documentation.
• Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations.
• Data Management: Maintain accurate records of shipments and update relevant systems with current information.

Qualifications:

• Education: Bachelors degree in Business Logistics Supply Chain Management or a related field.
• Skills: Excellent communication organizational and problem-solving skills.
• Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus.
• Attributes: Detail-oriented customer-focused and able to thrive in a dynamic environment.

Required Experience:

IC