Air Import Operations Manager Hebron, KY

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DHL Global Forwarding (DGF) manages the flow of goods and information across a customers global supply chain utilizing air/ocean/ground transportation customs brokerage services and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL the worlds leading logistics provider with operations in over 220 countries.



We have an exciting opportunity for an Air Import Operations Import this role you will manage and coordinate the activities of employees engaged in air import and customs brokerage operations.





Key Responsibilities



Lead end-to-end Air Import operations from pre-alert through delivery POD billing readiness and file closure.
Manage team workload coaching training performance and daily operational priorities.
Monitor shipments milestones exceptions escalations and service risks through resolution.
Oversee dispatch planning carrier/driver assignment appointment coordination and delivery execution.
Manage same-day changes re-deliveries driver delays detention risk site access issues and final-mile exceptions.
Proactively monitor and address capacity constraints by collaborating with warehouse leadership transportation providers and internal teams to mitigate bottlenecks.
Develop and maintain strong working relationships with carriers and third-party warehouse providers to support operational efficiency and issue resolution.
Serve as the primary point of contact and liaison between Operations and Program Management facilitating communication aligning priorities providing operational updates and driving resolution of customer and service-related issues.
Respond to customer inquiries and escalations with urgency ownership and clear communication.
Lead performance routines covering shipment status SLA performance customs actions delivery risks aged files billing readiness and RCCA items.
Partner with warehouse carrier brokerage security and control tower teams to meet service and compliance standards.
Promote customer focus compliance continuous improvement and operational discipline.

Additional Qualifications/Responsibilities
Skills / Requirements

5 years Air Freight Import experience required; strategic customer experience preferred.
3 years leadership experience required.
Strong knowledge of U.S. air import operations dispatch customs coordination POD billing readiness and file closure.
Experience in control tower key account or customer operations environments preferred.
CargoWise experience required or strongly preferred; customer visibility tools and TMS workflows are a plus.
Proven ability to manage and lead both onsite and remote coordinator teams driving engagement accountability performance and consistent execution across geographically dispersed workgroups.
Strong dispatch knowledge including carrier assignment appointment coordination driver communication accessorials and final-mile escalations.
Experience with high-value technology DG / Hazmat security-sensitive or time-critical freight is a plus.
Working knowledge of P&L cost control billing accuracy and productivity is a plus.
Proficient in Microsoft Office Suite and performance reporting tools.
Strong leadership communication customer service and cross-functional collaboration skills.
Strong problem-solving root cause analysis urgency flexibility and continuous improvement mindset.



Pay Range: $93142.50 - $124190.00 (Based on Experience)