Air Import Agent [Thursday Monday 300PM 1200AM]

Scope of Position:
Ensure the proper and timely movement of freight and information while providing exceptional customer service within the Air Import department. This position is an onsite position at our Uniondale Location

Schedule:
Thursday- Monday 3:00 PM - 12:00AM 5 days a week

Responsibilities:

• Ensure smooth and timely freight process flow
• Input accurate and timely data into operating system
• Track and trace Air Import shipments
• Manage departments shipment exceptions including shortages/overages/damages
• Work directly with warehouse employees to ensure certain shipments are prioritized based on department and customer needs
• Ensure timely dispatching of cargo to meet customers delivery requirements
• Provide transportation and commercial documents to importers customs broker
• Bill clients and vendors in an accurate and timely manner
• Interact with customers with exceptional customer service
• Build and maintain strong relationships with vendors (airlines trucking terminals and others)
• Respond timely to E-mail requests and phone calls
• Understand department process flow while constantly looking for areas of improved efficiency
• Ensure customers standard operating procedures are being followed and updated in the DLSOP
• Understand and meet KPI standard as per the companys procedures
• Meet company standard of 52 hours training per year
• Promote compliance by diligently following all company policies and regulations while performing the tasks at hand with outstanding integrity and pride

Culture

• Proactively promote the companys 10 cultural attributes:  Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary

Qualifications :

• Bachelors Degree
• Understanding of air/ocean documentation process a plus
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Pro-active strong organizational skills
• Strong computer skills (Excel Word PowerPoint)
• Fluent in English

Additional Information :

Expeditors offers excellent benefits

• Paid Vacation Holiday Sick Time 
• Health Plan: Medical Prescription Drug Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time