Air Freight Specialist (ImportExport) Dallas, TX

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Job Title: Air Freight Specialist (Import/Export)
Job Location: Dallas Texas



DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30000 employees work to ensure we transport our customers of shipments by air or sea. DGFs logistics solutions span the entire supply chain from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at an Air Freight Specialist you will be responsible for the movement of our customers air import and export shipments. You will be the main point of contact for coordination between customers shipment imports/exports customs brokers and shipping carriers.





Key Responsibilities:

Execute orders by confirming arrival times coordinating with customs brokerage inputting data and dispatching deliveries
Build customer relationships by responding to customer communications via email fax and mail
Work with air and ground transportation partners to handle shipments
Receive and track purchase orders (P.O.s) from Importers/Overseas offices for pending air shipments
Retrieve shipment details handle all documentation for cargo release and data entry for each shipment
Answer all customer inquiries in accordance with the Customer Service Policy standards
Further increase customer satisfaction and business share through proactive and regular contact
Communicate with and ensure release of the freight from air carriers
Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
Setup and coordinate deliveries to the customer
Handle and manage all customer contact at file level regarding exceptions
Additional projects as directed