Air Export Customer Service Representative

CEVA Logistics provides global supply chain solutions to connect people products and providers all around the world. Present in 170 countries and with more than 110000 employees spread over 1500 sites we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse global team to co-create value with our customers through our solutions in contract logistics and air ocean ground and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth innovation and continuous improvement.

At CEVA Logistics weRise inMotion. Your career is always on the movegrowingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities shaping the future of global trade moving essential goods forging new paths and pushing boundaries to serve an ever-changing world. The pace is fast the challenges are real but the rewards are greater: growth purpose and the chance to make a meaningful impact. This is more than a journey on which you rise.

Pay Range: $21.66/hr - $29.00/hr

Shift Schedule: Monday - Friday or Tuesday - Saturday

Location: 2050 North Cornell Melrose Park IL 60160

YOUR ROLE

Are you known for providing impeccable service Are you passionate about managing transportation of goods and meeting the needs of high volume accounts If so we have an opportunity that would allow you to work with clients to establish detailed profiles and procedures that best serve their export process for our 3M Air EXPORT Division.

WHAT ARE YOU GOING TO DO

• Oversee customers freight through tracing and tracking. Maintaincontact with the airlines trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
• Perform various data management tasks - enter shipment data in system; prepare rates and invoice House AirWay Bills; run sales reports maintainandfile reports.
• Process pick-up requestsand enter datain the system.

WHAT ARE WE LOOKING FOR

• Air Export Experience Preferred
• Education and Experience: High School Diploma or GED; Two to three years related experience. Two to four years industry experience preferred.
• Skills: Intermediateproficiency in Microsoft Office internet web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add subtract multiply and divide using units of U.S. currency weight volume and distance measurements.
• Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.
• CargoWise experience preferred.
• Must be able to work onsite.

WHAT DO WE HAVE TO OFFER

With a genuine culture of recognition we want our employees to grow develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off 401(k) health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail travel car and hospitality brands including important offerings like pet insurance.

We are a team in every sense and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment so if youd like to work for one of the top Logistics providers in the world then lets work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. Thats why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-KS1

CEVA operates in a multicultural global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract motivate and retain the best people in our industry whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities Females Protected Veterans and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account) prescription dental and vision coverage.
Company paid life insurance accident insurance short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance AD&D coverage buy-up short- and long-term disability critical illness identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.