AIML Technical Program Manager

Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. At Apple inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best on the Apple Store Online team we are responsible for Apples largest store. Our main goal is to deliver a magical personal digital experience where customers can shop buy and learn everything Apple wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store it takes extraordinary people and we are looking for someone to help us do extraordinary Retail Decision Automation team is looking for an exceptional and experienced AIML Engineering Program Manager who is passionate about delivering production-grade machine learning and analytics solutions. Youll partner across technical and business teams to manage a wide range of machine learning solutions each aligned to deliver to different goals experiences and processes. Our work in decision automation and performance optimization powers a broad portfolio of Retail initiatives all with the common goal of enriching and reimagining our customer experience.

Technical Program Managers at Apple define lead and execute data-driven solutions that have meaningful business this role you will:nn- Own a diverse portfolio of agentic features and machine learning decision points ensuring theyre aligned with broader program objectives and delivering measurable valuen- Drive strategy prioritization and delivery of ML - and analytics-powered solutions across multiple business areasn- Guide programs from inception through implementation by partnering with data scientists analysts engineers and business stakeholdersn- Serve as a program leader who inspires accountability high performance and continuous improvement

Identify risks resolve roadblocks and keep teams focused and aligned on goalsnTranslate business needs into clear requirements project plans and success metricsnFoster a culture of trust collaboration and inclusion across the program teamnCommunicate technical and analytical results clearly to both technical audiences and senior business stakeholdersnBring structure and visibility to complex programs with many parallel workstreams and moving partsnEstablish and track business-critical metrics and ensure data-driven decisions at every stage

Bachelors degree in Computer Science Engineering Mathematics or a related technical fieldn7 years of technical program or product management experiencenStrong experience working with machine learning analytics or data science-driven programsnProven ability to lead high-impact cross-functional initiatives with multiple decision points and success metricsnSkilled at translating ambiguous business needs into well-scoped data-driven projectsnExcellent organizational prioritization and communication skillsnComfortable operating in fast-paced environments with evolving requirements

Experience managing multiple ML or analytics decision points within a large-scale or enterprise programnFamiliarity with modern data and ML tooling (e.g. Airflow Spark Snowflake model monitoring tools)nStrong problem-solving skills with an ability to balance short-term urgency with long-term strategynTrack record of influencing through metrics vision and collaborative leadershipnClear confident communicator who can adapt between technical detail and executive-level storytellingnPassion for building high-performing teams and fostering inclusive values-driven program culture