AIML Data Operations Team Lead

Youre passionate about supporting others to achieve the highest level of service in every interaction. Youre a role model and leader who advocates for their team. Youre invested in your work relationships and hold yourself and your team to a high standard of accountability. Youre naturally curious and gravitate towards tools and resources that enrich your team. If you are ready to inspire and lead join Apple and help us leave the world better than we found it. nnAre you interested in being part of a team that continues to innovate the way people and machines interact The launch of Siri was a defining moment in the history of Artificial Intelligence. Siri offers a faster easier way to get things done on your Apple devices even before you ask. Millions of people now use Siri to send a message play their favorite song or even take a selfie. As the AIML Data Operations Team Lead you will focus on leading a team of Annotation Analysts. You will be responsible for the teams operational success mentoring their career growth and collaborating cross-functionally with other internal teams.

As an AIML Data Operations Team Lead youll be responsible for providing daily leadership and promoting the development of 25-30 Annotation Analyst team members. You are self-motivated friendly and have a passion to support your teams development through critical and creative thinking. Youll identify promote and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will support employees success through establishing relationships and seeking to understand what motivates individuals. You will oversee performance management ensuring daily monthly quarterly operational metrics are met. Youll effectively execute on management and administrative tasks such as leading staff meetings conducting regular one-on-ones hiring training and development of employee performance. You will drive operational improvements team collaboration and recommend innovative solutions to business challenges. Youll establish clear and effective working relationships and communication channels with internal partners. nnThis position comes with competitive pay great benefits eligibility to participate in our company stock plan time off an employee discount and dedicated resources to support your ongoing growth and career some supervisor shifts require certain hours to be present on campus and can span any hours of operation including evenings weekends and holidays.

Experience in contact center or similar dynamic environment supervising 20-30 employeesnExperience leading in a professional environmentnKnowledge of contact center management tools processes procedures and performance metrics and can innovate and improve as needednExcellent influencing skills and ability to work with key business partnersnPrioritizes coaching needs and experienced in developing employees to achieve optimal resultsnAble to develop coaching plans that incorporate observations and key performance trendsnLeads a standard for high-quality work by consistently meeting and exceeding performance goalsnStrong and effective written and verbal interpersonal skills with the ability to tailor your message to your audiencenSolution oriented leader who demonstrates creativity and curiositynAbility to thrive in a dynamic and ambiguous environment

Experience in the field of AIML- Data AnnotationnProject ManagementnData AnalysisnQuality Management Systems