AI Voice Product Operations Manager
Job Location:
New York City, NY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About the Role
We believe every way a hotel and its guests communicate should be facilitated through Canary with best-in-class AI agents working alongside staff to boost efficiency revenue and guest personalization. Voice is one of the most exciting frontiers of that vision.
As the AI Voice Product Operations Manager youll help the Voice product team turn roadmap into rollouts that work well for hotels. Youll support how new capabilities reach properties help drive adoption once theyre live run experiments to understand whats working and own the metrics that show the impact while working closely across Product Engineering and Go-To-Market. If you enjoy being the person who keeps a product team running smoothly and makes the product a little better every cycle youll fit right in.
- Coordinate end-to-end rollout and go-live for Voice AI launch readiness run-of-show and alignment across Product Engineering CS and GTM.
- Drive adoption not just go-live: make sure new capabilities land with customers and deliver the efficiency revenue and guest-experience gains theyre built for.
- Run the feedback loop between the field and engineering to bring them into the roadmap.
- Run experiments A/B tests phased rollouts pilots and early access programs to validate what works before scaling.
- Own the measurement framework for Voice: define the KPIs that matter and maintain the dashboards the team relies on.
- Partner with Go-To-Market to make each rollout better than the last through process improvements and AI-enabled workflows
- 3 years in product operations technical program management strategy & operations consulting or a related role ideally in B2B SaaS.
- Track record of owning complex launches and rollouts end-to-end coordinating across Product Engineering and GTM.
- Data-driven with SQL skills and hands-on experience designing experiments defining KPIs and building dashboards in BI/analytics tools.
- Strong program management skills comfortable driving many moving parts and multiple concurrent deployments through ambiguity to done.
- Excellent communicator who can work with both technical and non-technical audiences and build alignment; bias for action in a fast-paced high-growth environment.
- Bonus: APIs/scripting and a tinkerers instinct; experience in hospitality tech or telephony/voice/communications products.
Target cash compensation ranges from $145000 - $195000 including a fixed annual salary and a performance-based bonus paid quarterly.
This role also includes a stock option grant subject to board approval.
Actual compensation will be commensurate with the candidates skill level experience and specific work location.
Required Experience:
Manager
About Company
Canary's award-winning hospitality software improves the guest experience, streamlines operations and boosts revenue. Trusted by 20,000+ hotels worldwide.
