AI Voice Implementation Engineer
Job Location:
New York City, NY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Behind every great Voice AI experience is telephony that just works and getting hotels live means getting their phone set up right the first time. As our AI Voice Implementation Engineer youll be the telephony subject matter expert who owns the technical onboarding for every Voice AI deployment and the person who jumps in when a live propertys calls arent behaving. Youll get on the call with a hotels IT their PBX vendor and their carrier surface the requirements and drive the configuration end-to-end until calls route transfer and answer exactly as they should. When something needs troubleshooting a transfer that wont connect audio that needs tuning a number that wont port an attestation problem youre the person who reads the logs and figures out why. Youll also partner closely with Product on how calls should flow and escalate bringing telephony reality to the table while thinking in terms of modern conversational AI not static phone trees. This is a hands-on customer-facing role for someone who knows telephony cold likes being the one who makes it work and is excited about where voice is headed.
- Own the technical onboarding and go-live for Canarys Voice AI product number provisioning telephony configuration transfer logic and testing running multiple deployments in parallel.
- Run telephony requirements calls with hotel IT PBX vendors and carriers and coordinate number porting and carrier changes for a clean setup.
- Debug routing and call-quality issues hands-on read SIP logs and diagnose across SIP trunking SBCs STIR/SHAKEN attestation PBX rules and carrier ownership.
- Serve as the escalation point for live telephony issues post-launch when a propertys calls need attention you own getting them working again.
- Partner with Product on call flow and escalation design thinking in terms of modern conversational AI rather than legacy IVR menus.
- Be the internal source of truth on voice/telephony keep compliance handled (E911 STIR/SHAKEN TCPA) document setup requirements and build repeatable processes so onboarding scales.
- 3 years of hands-on experience implementing or supporting voice/telephony systems VoIP SIP trunking SBCs PBX platforms (e.g. Mitel Avaya Cisco) or cloud telephony.
- Able to read SIP logs and debug independently across both routing and call quality (transfer declines latency/jitter attestation problems).
- Working knowledge of how numbers carriers and porting function in practice plus telephony compliance (E911 STIR/SHAKEN TCPA; PCI awareness a plus).
- A modern view of voice excited to partner with Product on conversational AI call flows not just build static IVR trees.
- Comfortable being customer-facing and self-directed leading technical conversations with a hotels IT team vendors and carriers and owning the domain end-to-end including production escalations.
- Bonus: experience with hospitality systems (PMS integration in-room/front-desk phone setups) CCaaS platforms or AI voice products.
Target cash compensation ranges from $100000-$130000 including a fixed annual salary and a performance-based bonus paid quarterly.
This role also includes a stock option grant subject to board approval.
Actual compensation will be commensurate with the candidates skill level experience and specific work location.
Required Experience:
IC
About Company
Canary's award-winning hospitality software improves the guest experience, streamlines operations and boosts revenue. Trusted by 20,000+ hotels worldwide.
