AI & Tech Lifeguard

Position Purpose

Reporting to the Chief Innovation Officer (CIO) the AI & Tech Lifeguard helps Springside Chestnut Hill Academy (SCH) faculty staff and students use technology effectively while building practical solutions that improve how the school works. As a member of the Innovation Team this person spends approximately 50% of their time providing technology support and 50% developing automations integrations scripts and AI-enabled solutions. The approximate 50/50 allocation may vary with school needs. The CIO will help establish priorities and dedicated development time to support progress on projects. The ideal candidate brings curiosity a service mindset and an interest in making everyday tasks simpler and more efficient.

Development work begins under the close technical direction of the CIO. The successful candidate will have experience building small working solutions and the ability to learn through guidance experimentation and feedback. Over the first year and beyond they will have opportunities to assume greater responsibility for identifying needs and developing solutions from concept through implementation.

This is a full-time 12-month position. We will be reviewing applications on a rolling basis and this position will start as soon as we identify the ideal candidate.

Essential Functions

I. AI Automation & Integrations - Approximately 50%

• Collaborates with the CIO to understand operational challenges define requirements and develop practical solutions.
• Builds and maintains scripts and automations that reduce repetitive tasks manual data entry and errors.
• Connects school applications and systems using APIs and supported integration tools.
• Develops AI-assisted workflows using existing models and platforms evaluating their accuracy reliability and usefulness.
• Uses database queries to retrieve and analyze information and assists with data cleanup reporting and exchanges between systems.
• Tests and troubleshoots solutions before deployment and helps maintain them after launch.
• Documents code configurations and workflows so colleagues can understand use and support them.
• Follows school requirements for data privacy security and access when handling student employee and institutional information.
• Communicates progress raises questions promptly and helps assess results through time saved fewer errors or improved service.

II. Technology Support - Approximately 50%

• Provides friendly responsive assistance to faculty staff and students through in-person requests help desk tickets and remote support.
• Troubleshoots common Apple hardware software account and Google Workspace issues.
• Collaborates with teammates on complex technical problems and researches unfamiliar issues.
• Supports classroom technology audiovisual equipment and school applications.
• Leads individual and small-group training to help users work confidently with technology.
• Documents support resolutions and identifies recurring problems that could benefit from automation training or process improvements.
• Assists with equipment setup repair coordination and technology support for school events.
• Participates in Innovation Team activities and completes related responsibilities assigned by the CIO.

Qualifications

I. Required

• Demonstrated experience building a useful script automation integration AI workflow AI Agent or database project. Coursework and personal projects are welcome.
• Early-career candidates with relevant coursework personal projects internships or professional experience are encouraged to apply.
• Working knowledge of scripting or programming such as Python JavaScript or Google Apps Script.
• Foundational understanding of APIs and structured data with the ability to follow technical documentation and develop integrations with guidance.
• Basic database and SQL skills including retrieving and filtering records.
• Ability to test a solution troubleshoot problems explain how it works and incorporate feedback.
• Familiarity with Apple computers and Google Workspace sufficient to address everyday support needs.
• Strong communication skills patience and a commitment to helping people with varying levels of technical confidence.
• Ability to balance support requests with project work communicate priorities and obstacles and collaborate effectively.
• Curiosity attention to detail and a willingness to learn new tools and approaches.
• The position normally works during regular business hours and occasionally requires early-morning evening or weekend support for school events.
• Demonstrated sensitivity knowledge and understanding of the diverse backgrounds of community members with a continuous focus on healthy relationship building; demonstrated deep understanding of cultural competency skills and enthusiasm for issues of diversity inclusivity and multiculturalism.

II. Preferred

• Experience applying AI tools to a real task and evaluating the quality of the results.
• Familiarity with version control automation platforms or integrations between applications.
• Experience with Blackbaud Jamf school information systems or classroom audiovisual technology.
• Previous technology support or customer service experience.
• Relevant education technical training or certifications. Apple certification is welcome but not required.

Physical Requirements and Work Environment

• Work includes extended computer use.
• Able to move throughout campus.
• Set up operate and move audiovisual and technology equipment including lifting up to 50 pounds.

Application Procedures

Candidates must upload a cover letter resume and information for three references through our online the cover letter describe one practical solution you helped build: the problem your contribution the tools you used and what you learned. A project or portfolio link is welcome but not required. Do not include confidential information or proprietary code.

Springside Chestnut Hill Academy is an Equal Opportunity Employer.

The School is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process and in employment as required by law.