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About Shelf:

Were building AI that is changing the world. The workforce of the future is going to be multi-dimensional multi-faceted conductors of both people and artificial intelligence. Were looking for someone who can do that.

Shelf is the OS for agentic AI: a platform that models your policies workflows and operational logic into an AI Data Model so that AI agents dont just respond they reason. The result AI that understands how your business actually runs and delivers precise compliant auditable outcomes at scale.

Brands like Amazon Nespresso HelloFresh and KeyBank use Shelf to power their AI agents that automate workflows improve efficiency and turn long processes into automated work. Were partnered with Microsoft Salesforce OpenAI Snowflake and Databricks and recognized by Gartner (Cool Vendor) and IDC (Innovator) for our approach.

Job Description:

The AI Solution Architect is Shelfs solution design authority in customer-facing engagements translating complex enterprise data and GenAI challenges into concrete deployable architectures. This role combines deep expertise in AI systems enterprise architecture and data modeling with the ability to engage senior technical stakeholders and design end-to-end solutions that prove measurable value and scale into production.

Youll engage early in the sales cycle leading pre-sales technical conversations on architecture security and deployment strategy with senior prospect and customer stakeholders. Operating at a high level youll run technical discovery design the target solution and guide proof-of-value pilots that demonstrate Shelfs value on a prospects real data working directly alongside Engineering throughout. Beyond the initial win youll define the reference architecture that guides production rollout and expansion.

Reporting to the Field CTO youll partner with Account Executives throughout the sales cycle with primary responsibility during technical evaluation and pilots. Youll collaborate with Customer Success through deal closing onboarding and initial enablement and contribute to our land-and-expand growth strategy by architecting solutions that grow within existing accounts. Your insights from the field will feed directly into product direction through structured feedback to our CTO and Product leadership.

The ideal candidate brings 8-12 years combining deep technical depth in data and AI platforms with customer-facing solution design. Youre equally comfortable whiteboarding a target architecture with a CTO and getting into the detail of a pilot alongside Engineering. You communicate credibly at a senior level while maintaining the technical depth to go deep when it counts. Experience with knowledge graphs ontologies or semantic technologies is strongly preferred though exceptional data modeling and architecture expertise can substitute.

What Were Looking For:

• Solution Architecture Expertise - Designs end-to-end technical solutions and reference architectures; translates ambiguous enterprise requirements into clear deployable designs
• Enterprise Technical Authority - Strong current command of GenAI LLMs RAG and agent-based systems combined with enterprise architecture security and deployment strategy; credible with senior technical stakeholders
• Data & Ontology Modeling - Strong data modeling data platforms and ETL/pipeline expertise; knowledge graphs and ontologies experience strongly preferred
• Senior Stakeholder Engagement - Comfortable leading high-level conversations with senior prospect and customer stakeholders such as Enterprise Architects Data Leaders CTOs and AI Leaders; translates technical concepts into business value
• Customer-Facing Excellence - Exceptional communication and presentation skills; comfortable whiteboarding architectures and guiding technical evaluations
• Collaborative Delivery - Works directly alongside Engineering during pilots to prove value on real customer data
• Sales-Oriented Mindset - Understands enterprise sales cycles and is motivated by technical wins conversions and expanding existing accounts
• Continuous Learner - Stays current with AI/GenAI trends data technologies and modern engineering practices

Key Responsibilities:

• Lead pre-sales technical conversations on architecture security and deployment strategy with senior prospect and customer stakeholders
• Lead solution design and technical discovery translating customer data architectures GenAI initiatives and integration requirements into concrete target architectures
• Design and guide proof-of-value pilots that prove measurable value on customer data working directly alongside Engineering
• Define reference architectures and solution designs that guide production rollout and scale within accounts
• Present solutions to Enterprise Architects Data Leaders AI/ML Engineers and senior technical decision-makers translating technical capabilities into business value
• Support Account Executives throughout sales cycles with primary ownership during technical evaluation and pilot phases
• Collaborate with Customer Success through deal closing onboarding and initial enablement
• Support existing customer expansion opportunities as part of our land-and-expand strategy
• Build reusable ontology templates reference architectures and solution best practices in collaboration with the Field CTO and Engineering
• Provide structured field feedback to CTO and Product leadership to influence roadmap and strategic direction

Qualifications

• 8-12 years in solutions architecture technical pre-sales enterprise architecture or data/AI engineering in customer-facing roles
• Strong solution design and enterprise architecture experience including security and deployment considerations
• Strong expertise in data modeling data platforms and ETL/data pipelines
• Experience with knowledge graphs ontologies or semantic technologies strongly preferred
• Strong current command of AI/GenAI technologies (LLMs RAG agent-based systems)
• Deep understanding of enterprise data platforms and cloud architectures (AWS Azure GCP)
• Technical enough to be hands-on when needed; familiarity with scripting (Python) and modern AI coding tools (Claude Code Cursor etc.) a plus
• Proven track record engaging senior technical stakeholders in customer-facing roles with demonstrated sales impact
• Exceptional presentation and communication skills with technical and executive audiences
• Bachelors degree in Computer Science Engineering Data Science or related field
• Experience in B2B SaaS AI/ML or data quality solutions preferred

What We Offer:

• Competitive salary equity & benefits
• Realistic clearly communicated expectations
• Team-wide aligned values and goals
• Comprehensive health and wellness packages

Location:

New York City. This is an in-office role based in our NYC office with travel as needed for high-stakes customer engagements.

Why Shelf:

• GenAI will be at least a $18 Trillion market by 2032 and Shelf is a core infrastructure that enables GenAI to be deployed at scale
• We are blazing the path for the future of Artificial Intelligence globally.
• Our Leadership Team has deep AI domain expertise and enterprise SaaS background to execute this plan
• We love our customers and our customers love us. Ask a Shelf customer why and theyll tell you its because of our innovative capabilities rock-solid reliability they truly enjoy working with our people but most of all its the improvements they see in their business KPIs
• We have raised over $60 million in funding and our investors include; Insight Partners Tiger Global Base10 and others
• We have high velocity growth powered by the most innovative product in our category
• We now have over 100 employees in NYC and European countries and we have ambitious hiring goals over the next few quarters

Our Core Values:

Quality - Were united by our focus on worldclass Quality. Quality in all things starting with everything that leaves your desk. Everything you touch every email report campaign and piece of code should be outstanding. Your work product should blow people away. Having people look at what youve done and say Wow. Thats the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanshipyour ability to make things better.

Momentum - for us means that you should know that the things youre responsible for are moving forward. When you look around and see something thats stalled get it moving again. We pride ourselves on ball movement. When your boss or team leaves you with something they should return to see measurable progress. Small continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions ideas and progress. Dont wait for it to come to youreach out and create movement. All the time.

Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations give each other open and respectful feedback and use those two drivers to ensure that every agreement we make with one another is clear and complete.

Hard Work - Were here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours extra effortand real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other cheer each other on drive the mission forward. Great teams sustain intense effort together to win.

Learning Agility - Were innovating in one of the fastestmoving spaces in history at a time of accelerating global change. Thats incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skillwe need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.

Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunitiestheyre the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something youll share with every team youre on at Shelf. Our company stories are about thriving through real difficultytogether.

Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honestyreal candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company always acting in service to our shared mission and whats best for the organization as a whole.