AI Ops AI Developer Milford, OH FulltimeFTE

Strong backend development experience in Python Java or Go.

Experience building APIs workflow services integrations and automation scripts.

Hands-on experience with Slack apps Slack bots Slack APIs or enterprise collaboration platform integrations.

Experience integrating with ticketing and workflow tools such as Zendesk Jira ServiceNow Confluence or similar systems.

Understanding of identity and access management concepts such as Okta SCIM SSO RBAC ABAC service accounts and secrets management.

Experience working with SaaS APIs webhooks event-driven workflows and scheduled automation jobs.

Good understanding of GenAI platforms such as OpenAI Claude ChatGPT Enterprise or similar tools.

Ability to build secure auditable and reliable operational tooling for enterprise users.

Familiarity with logging monitoring error handling retries and operational dashboards.

Build and maintain Slack-based AI support workflows for user questions issue intake automated responses knowledge article lookup and escalation to human support.

Integrate Slack with backend systems such as Zendesk Jira Confluence knowledge bases identity platforms and AI service APIs.

Develop automation for ChatGPT and Claude license tracking inactive user detection license reclaim workflows provisioning and deprovisioning coordination and BU-level spend reporting.

Build service catalog workflows for AI tool access requests approvals onboarding SLA classification persona-based routing and fulfillment tracking.

Create integrations with Okta or SCIM or enterprise identity systems for user provisioning access management and entitlement validation.

Support release validation tooling for ChatGPT and Claude by building feature tracking release checklists enablement logs rollout status dashboards and validation workflows.

Implement policy and access governance controls for OpenAI API orgs Claude Enterprise workspaces service accounts secrets RBAC and ABAC rules and usage restrictions.

Develop backend services and APIs to support AI Ops reporting ticket analytics usage metrics license data support trends and operational dashboards.

Integrate Serval or the AI support layer with Slack so users can resolve IT and AI-related queries through knowledge articles built-in workflows or escalation.

Implement logging auditability observability and error handling for all AI Ops workflows and integrations.

Thanks & Regards

Romit Karn
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Synchrony Systems Inc.

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