AI Implementation & Adoption Specialist

***Relocation Assistance Available***We are Trusted Partners Supporting Flight. Our more than 50 years of success is the result of our employees who have dedicated themselves to providing unmatched quality service and safety in aircraft maintenance repair and overhaul. Being a part of ATS offers an opportunity to build meaningful partnerships innovate new ideas do the right thing and make our company a great place to work!Your Work Matters And So Do YouAt ATS we reward your contributions with a well-rounded compensation package designed to support you today and help you plan for tomorrow:Hiring base pay range: $36 - $44 hourly plus annual bonus eligibilityComprehensive health coverage medical dental vision and more401(k) with company match and access to personal financial advisorsGenerous time off PTO holidays and paid parental leaveTuition assistance and loan repayment for AMT programsOn-the-job training and leadership development through ATS AcademyEmployee discounts on travel tech wellness and moreConfidential 24/7 support through our Employee Assistance ProgramJoin a team that values your growth your well-being and your : The schedule for this position is Monday through Friday 7:00am 3:30pmTRAVEL: Required travel to Kansas City Missouri for implementation period (estimated 8 weeks total split between 2-3 separate visits) and monthly recurring visits after completion of : The AI Implementation & Adoption Specialist supports the successful adoption day-to-day use and operational sustainment of ATS artificial intelligence solutions. The position serves as a hands-on resource for end users by providing floor-level coaching training onboarding documentation diagnosing technical issues and adoption support across shifts departments and ATS locations. The role works closely with the AI Project Manager business stakeholders IT and external AI partners to ensure AI solutions are effectively implemented supported and continuously improvedESSENTIAL DUTIES AND RESPONSIBILITIES: Provides hands-on floor-level support for ATS AI solutions including Mechanic Copilot and future AI tools deployed across the end users on effective use of AI tools and reinforces approved workflows use cases and operating AI adoption across multiple shifts by answering user questions resolving routine issues and escalating technical or product issues to the appropriate ATS or vendor new-user onboarding refresher training small-group training sessions and other AI enablement the AI Ambassador program through coaching resources follow-up and coordination with designated business-area and maintains user-facing documentation quick-reference guides FAQs training materials tips and tricks and other adoption user adoption and engagement trends using available administrative and analytics tools and identifies areas requiring additional training communication or end-user feedback recurring questions pain points and enhancement ideas and communicates findings to the AI Project Manager for evaluation and rollout and implementation activities at new ATS lines departments customers and locations including extended onsite support as with user administration activities such as onboarding users validating access and coordinating account additions or functional knowledge of AI solution architecture knowledge sources integrations access controls system behavior and product limitations sufficient to support implementation and and triages AI application issues by identifying user or prompting issues access or configuration problems source-data or content issues unexpected application behavior and potential product and documents technical or product issues and works with ATS IT and external AI partners to communicate findings support escalation and validate technical readiness for new AI implementations by validating user access configurations workflows and user-facing functionality before and during cross-functionally with Operations Supply Chain IT Training Quality and other business areas to promote effective use of approved AI working knowledge of approved AI capabilities product updates emerging use cases and ATS governance requirementsEDUCATION AND EXPERIENCE:Bachelors degree in information technology business training and development operations management or a related field of two (2) years of experience in information technology information systems enterprise software AI-enabled applications or technical support required; or an equivalent combination of education experience and experience troubleshooting and supporting enterprise software or AI-enabled applications in a user-facing environment requiredPHYSICAL EFFORT AND DEXTERITY: While performing the duties of this job the employee will be required to sit stand and walk; use their hands and arms; and talk or hear; and focus on objects close employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 full base pay range for this position is $36 - $53 hourly not including bonuses or benefits. Your pay will be based on your experience skills and education as well as internal equity to ensure fairness across the team. Candidates closer to the lower end of the range are typically building their expertise while those at the higher end bring significant experience and specialized knowledge. This position is also eligible for an annual performance EMPLOYER STATEMENT: ATS is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination harassment and retaliation of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic or status protected by federal state or local is also committed to protecting its applicants for employment and independent contractors from unlawful discrimination harassment and retaliation. Provisions in applicable laws providing for bona fide occupational qualifications or business necessity will be adhered to where part of our Equal Employment Opportunity policy ATS complies with all applicable federal state and local employment laws. Where required by law ATS maintains affirmative action programs for protected veterans and qualified individuals with disabilities. Employment decisions are based on merit qualifications and business needs consistent with applicable legal requirements.