AI Business Performance & Insights, Senior Analyst

Location:

4910 Tiedeman Road Brooklyn Ohio

The Performance & Insights Senior Analyst is responsible for measuring business performance and surfacing actionable quantitative and qualitative insights that inform leadership decisions improve effectiveness and drive better outcomes. This role goes beyond reportingconnecting performance data employee sentiment and feedback loops to assess progress against expectations and identify opportunities to improve impact adoption and results.

This individual serves as a thought partner to leaders translating data into insight insight into action and action into measurable improvement. The role also plays a critical enablement functionreinforcing data standards and practices that ensure insights are scalable governed and ready to support automation and AIdriven capabilities.

Business Performance Measurement

• Define govern and maintain performance frameworks that measure progress against strategic goals commitments and expected outcomes ensuring consistency comparability and credibility across business areas
• Establishand manage KPIs success metrics and scorecards that reflect outcomes and effectivenessnot just activity
• Assess performance trends gaps and risks clearly articulating what is working what is not and why

Quantitative & Qualitative Insights

• Synthesize quantitative data (metrics dashboards operational performance) with qualitative inputs (employee feedback sentiment observations) to deliver holistic insights
• Identify leading and lagging indicators that predict performance outcomes and business impact
• Translate complex data into clear executiveready narratives that inform decision making

Employee Sentiment & Feedback Loops

• Design and manage feedback mechanisms (surveys pulse checks listening posts qualitative interviews) to capture employee sentiment and experience
• Analyze themes patterns and sentiment trends to understand engagement friction points and change readiness
• Partner with leaders to close feedback loopsensuring insights result in visible action and measurable improvement

Effectiveness & Outcomes Optimization

• Evaluate the effectiveness of initiatives operating models and ways of working against intended outcomes
• Identify opportunities to improve performance adoption efficiency and value realization
• Support experimentation and continuous improvement by defining success criteria and measuring impact over time

AI Data Enablement Governance & Scale Readiness

• Serve as a connector between AI enablement analytics data governance and business teams to ensure AI insights are scalable governed and reusable
• Support the transition from AI experimentation to productionready businessaligned capabilities by reinforcing standards expectations and performance implications
• Encourage use of governed standardized data assets to support AI models and automationhighlighting where unmanaged data limits scale or increases risk
• Influence data and insight standards to ensure performance intelligence is production-ready auditable and fit for AI-driven decision support.
• Use performance and adoption insights to surface AIrelated governance gaps duplication or unmanaged experimentation that create risk or inefficiency
• This role does not own data platforms or approve access. It enables adoption accountability and scale by ensuring insights are built to last.

Strategic Partnership & Influence

• Act as a trusted advisor to business and functional leaders providing objective insight and datadriven recommendations
• Influence prioritization and decision making by grounding discussions in evidence outcomes and tradeoffs
• Collaborate across teams (analytics operations change communications) to align insights performance narratives and adoption strategies

What Success Looks Like

• Leaders have clear trusted visibility into performance and effectiveness
• Decisions are grounded in both data and employee insight
• Feedback loops are closed and employee sentiment informs real change
• Insights are timely actionable and built on governed reusable data foundations
• Business outcomes improveand those improvements are measurable scalable and understood

Required Qualifications

Work Experience

• 5 years of experience in business performance measurement analytics or insightsdriven roles
• Background in digital product operations or strategy environments (preferred)
• Experience with employee engagement sentiment analysis or organizational effectiveness(preferred)
• Experience with change management adoption measurement or transformation initiatives (preferred)
• Demonstrated ability to combine quantitative data with qualitative insight to inform decisions
• Experience designing and interpreting KPIs scorecards and performance frameworks
• Proven skill in translating data into clear compelling insights for senior leaders
• Experience using data visualization and analytics tools (e.g. dashboards survey platforms BI tools)

Skills

• Insightdriven:Sees beyond metrics to understand root causes and implications
• Outcomeoriented:Focused on impact effectiveness and valuenot just measurement
• Analytical & humancentered:Balances data rigor with employee experience and context
• Executive communicator:Distills complexity into clear decisionready insights
• Enablementminded:Encourages standards and reuse without becoming a control function
• Continuous improver:Constantly looking for better ways to measure learn and drive results
• Comfort working in ambiguity and influencing without authority

• Data Analysis & Insight Generation: Demonstrated ability to combine quantitative data with qualitative insight to inform decisions
• KPI & Performance Framework Design: Experience designing and interpreting KPIs scorecards and performance frameworks
• Executive Insight Storytelling: Proven skill in translating data into clear compelling insights for senior leaders
• InsightDriven Thinking: Sees beyond metrics to understand root causes and implications
• Outcome Orientation: Focused on impact effectiveness and valuenot just measurement
• Analytical & HumanCentered Approach: Balances data rigor with employee experience and context
• Executive Communication: Distills complexity into clear decisionready insights
• Enablement Mindset: Encourages standards and reuse without becoming a control function
• Continuous Improvement: Constantly looking for better ways to measure learn and drive results
• Ambiguity Navigation & Influence: Comfortable working in ambiguity and influencing without authority
• Data Visualization & Analytics Tools: Experience using dashboards survey platforms and BI tools

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71000.00 - $125000.00 annually. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production commission and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/20/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information pregnancy disability veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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