AI and Automation Senior Section Manager

Position SummaryThe AI and Automation Senior Section Manager is responsible for leading the credit unions Artificial Intelligence (AI) and Automation function driving innovation through evaluation piloting development and implementation. As the key resource for AI and Automation you will operate to support solutions that improve employee productivity operational efficiency business processes and member experiences. This role serves as an internal consultant to business units identifying opportunities to leverage emerging technologies and delivering solutions that create measurable business value. As the Senior Section Manager youll lead and develop a small focused team of AI & Automation Engineers and Specialists while actively participating in the design development implementation and support of AI-powered solutions intelligent agents robotic process automation (RPA) and low-code/no-code applications. The Senior Section Manager researches and evaluates emerging technologies develops proof-of-concepts and executes the AI and Automation roadmap. This will be completed through the implementation and management of enterprise AI and automation platforms the Citizen Developer Program and related governance practices to ensure solutions are secure scalable and aligned with organizational note: This position is primarily located at our HSFCU Headquarters in Downtown Annual Salary Range: $108900 - $142905 per yearThe posted range reflects the anticipated base pay for this position with final compensation determined based on experience skills and internal Duties:Strategy and Team Management Works with the Enterprise Platforms Department Manager to execute the AI and Automation roadmap in support of departmental and organizational objectives. Leads the AI & Automation Section fostering a culture of innovation continuous improvement experimentation and responsible use of emerging technologies. Oversees recruitment retention coaching performance management and professional development of AI & Automation Engineers and Specialists. Collaborates with department leadership to evaluate prioritize and resource AI and automation initiatives based on business value complexity risk and organizational readiness. Establishes technical standards development practices and solution delivery methodologies while building organizational capabilities through mentorship and continuous & Emerging Technology Research evaluates and pilots emerging technologies to identify opportunities that improve operational efficiency employee productivity and member experiences. Assesses the business value technical feasibility risks and organizational readiness of emerging technology solutions. Develops recommendations for technology adoption expansion or retirement based on business needs and strategic objectives. Partners with stakeholders to identify opportunities for emerging technology & Automation Solution Development Leads and actively participates in the design development implementation and support of enterprise technology solutions including intelligent agents process automation and low-code/no-code applications. Provides technical leadership on solution architecture integrations platform capabilities and development best practices. Oversees the lifecycle of technology solutions ensuring quality scalability maintainability and Consulting & Process Transformation Serves as an internal consultant to business units facilitating discovery sessions process assessments and stakeholder engagement activities. Analyzes business processes and workflows to identify opportunities for simplification standardization productivity improvement and automation. Assists stakeholders in evaluating solution options expected benefits implementation considerations and associated risks. Supports organizational adoption of new technologies through education consultation and implementation Delivery and Execution Leads the planning coordination and delivery of AI automation and low-code initiatives in support of departmental and organizational objectives. Collaborates with stakeholders technology teams vendors and project resources to define scope priorities timelines and success criteria. Manages project activities dependencies risks and resource allocation to support successful solution delivery. Provides project status updates risks issues and recommendations to department leadership and stakeholders. Ensures projects are delivered in accordance with established governance change management security and compliance Governance & Risk Management Ensures solutions are developed and implemented in compliance with established governance security privacy and regulatory requirements. Works with Information Security Risk Management Compliance and Data Governance teams to identify and mitigate technology risks. Ensures appropriate documentation testing approval and change management practices are followed. Recommends improvements to governance processes and controls related to emerging technology Management Serves as the product owner for enterprise AI and automation platforms ensuring capabilities align with business needs and organizational objectives. Manages platform roadmaps evaluates new features and capabilities and recommends enhancements that improve business value and user adoption. Maintains relationships with AI and automation vendors participating in roadmap discussions capability reviews and implementation planning. Promotes platform adoption and expansion through effective governance education and use case development. Monitors platform utilization and adoption recommending improvements to maximize business value and return on Qualifications/ExperienceBachelors degree in Information Technology Computer Science or related field or equivalent experience5 years of experience in administrating supporting and maintaining enterprise platforms.3 years of experience managing technical teams and managing enterprise IT partnering with business stakeholders to identify opportunities define requirements and deliver technology solutions that improve business implementing and supporting enterprise technology platforms and vendor evaluating developing or supporting low-code/no-code automation or emerging technology to identify business challenges analyze processes and recommend innovative AI and automation solutions that deliver measurable business to translate business requirements into technical designs solution architectures and implementation to lead develop coach and mentor technical professionals while fostering a culture of innovation continuous learning and to evaluate emerging technologies and determine their practical application within a regulated financial services oral written presentation and facilitation skills with the ability to communicate complex technical concepts to both technical and non-technical to build collaborative relationships and influence decision-making across all levels of an knowledge of Artificial Intelligence (AI) Generative AI AI Agents and AI-assisted productivity knowledge of automation technologies robotic process automation (RPA) workflow orchestration and process automation knowledge of software development concepts application integrations APIs scripting and modern development knowledge of low-code/no-code development platforms and solution design knowledge of business process analysis process improvement and automation opportunity knowledge of solution architecture technical design and implementation of enterprise AI and automation knowledge of project management methodologies and knowledge of information security privacy governance and risk management knowledge of applicable regulations laws and industry standards affecting financial Qualifications/ExperienceCertifications are not required but recommended: Project Management Professional (PMP) ITIL Foundation Lean Six Sigma Microsoft Certified: Power Platform Solution Architect Expert Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Applied Skills for Copilot Studio UiPath Certified Professional Relevant Artificial Intelligence Automation Low-Code/No-Code or Cloud Platform certificationsOverview:Find your happy place. Hawaii State Federal Credit Union is more than a bank and not just another credit a place where Always Right By You isnt just a tagline to those we serve but a promise to our employees who enjoy generous benefits opportunities for career advancement and a healthy work-life balance. As an employee you will be part of a team that values trust encouragement and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the :Competitive Compensation:HSFCU offers competitive pay merit increases and Coverage:Weve got you covered: full-time employees receive 100% coverage for medical and dental premiums plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months Time Off:Enjoy 13 paid holidays each year plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year youre Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first Subsidy:We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax & Wellness: Access to wellness fairs flu shot clinics and on-site fitness Benefits: Flexible spending plans credit union discounts life accident and disability Opportunities:HSFCU invests in employee development through in-person and online training programs workshops career development assistance and tuition assistance. Employees are encouraged to further their education and unlock new Environment:HSFCUs modern headquarters prioritize a balance between wellness and productivity offering a variety of amenities. The culture is inclusive with a focus on teamwork and community often described as an ohana or family Testimonials:Employees appreciate the supportive environment where everyones voice is heard and valued. The credit union has been recognized as one of Hawaiis best places to work for over 15 years.