AI Solutions Specialist

Job Description:

This is a business analysis and product operations role not a data science or modeling role. You will not be building models. You will be the person who turns we think AI could help with this into a scoped prioritized execution-ready piece of work.

About the role

CSI is standing up an internal AI capability that will work across the entire organization in a regulated financial services environment. Weve deployed enterprise AI tooling org-wide and the demand for AI-enabled workflows is growing. This role is key in closing the current gap.

Youll sit at the front door of that demand running intake interviewing the people doing the work documenting how their process actually functions and shaping requests into specifications a build team can act on. Youll own the backlog that comes out of it and youll follow the work through to whether anyone actually used it.

What youll do

Run AI use case intake

• Serve as the intake point for AI requests from across the business
• Interview stakeholders and document current-state workflows including the undocumented steps and workarounds
• Write the use case spec: problem scope data classification success measure effort estimate
• Assess feasibility and business value; recommend prioritization or decline with a reason

Own the backlog

• Maintain a groomed execution-ready backlog with clear requirements dependencies and acceptance criteria
• Run refinement with build partners; hand off work that doesnt require a second discovery pass
• Maintain documentation for delivered capabilities so they can be reused rather than rebuilt

Drive adoption

• Partner with the AI Adoption Manager and department AI Champions on rollout and onboarding for delivered capabilities
• Track usage and adoption; identify where solutions stalled and why
• Feed friction points and expansion opportunities back into the intake pipeline

What were looking for

• 35 years in business analysis product operations process improvement or transformation.
• Bachelors degree in Business Operations Information Systems or a related field or equivalent experience.
• Experience with running requirements gathering with non-technical stakeholders owned a backlog and written documentation someone else could actually build from.
• Comfortable being the person who says walk me through what you do on a Tuesday and then turning that into a specification.

Strongly preferred

• Financial services banking or another regulated industry youve worked inside compliance constraints rather than around them
• Hands-on user of AI tools (Claude ChatGPT Copilot) as a working habit not a curiosity
• Experience in Jira Confluence or comparable work management tooling
• Exposure to governance or architecture review processes

This role is not

• A data science machine learning or model development role
• A data analytics or BI reporting role
• A software engineering role

As a forward-thinking software provider Computer Services Inc. (CSI) helps community and regional financial institutions solve their customers needs through open and flexible addition to its award-winning core banking platform these include the latest in lending digital banking payments financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI visit

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay we consider various factors such as your skills qualifications experience and location. Along with a competitive salary this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age physical and mental disability marital status veteran status or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process please email us at and we will work with you to meet your accessibility needs.

For applicants residing in California please read Privacy Notice for California Residents CSI ()

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.