Aging Case Aide 2

This is a paraprofessional position. The employee is responsible to support the Social Services Department staff including the Care Management Unit the Intake/Assessment Unit and the Protective Services Unit. The majority of work is with the Intake/Assessment Unit. Geographic area covered is Luzerne and Wyoming counties. The employee reports to an Aging Care Management Supervisor 1.

• Maintain on-going-proficiency in the use of the statewide Department of Aging data bases known as Well-Sky and PIA.
• Contacting the consumers by telephone to assist in the screening of referrals for Assessment and diverting to the appropriate department.
• Recording responses to follow-up telephone calls in a standardized format in the journal section of the AAA Data Base. Contact the assigned Care Manager with any issues or concerns.
• Field all in-coming telephone calls from consumers who have questions about Aging Programs such as questions regarding Needs Assessments Functional Eligibility Determinations home modifications OPTIONS or other programs.
• Complete request for assistance forms for the above-named Programs for consumers who come into the AAA as walk-ins.
• Conduct home visits in the community to those consumers who require assistance in gathering financial documentation or other application information.
• Assist with Functional Eligibility Determinations by performing Desk Reviews and compilation of assignment lists
• Telephone consumers as assigned for special projects for example emergency situations waiting list status follow-up telephone calls for unmet needs follow up on financial documentation requests or other reasons as assigned or deemed necessary by the Supervisor
• Pick-up or deliver consumer necessities as requested by the Care Managers and Supervisors. For example emergency medical supplies emergency food items paperwork for various applications etc.
• Assist intake unit as warranted due to call volume or coverage needs
• Keep track of all activities assigned each month and consumers seen each month for statistical purposes
• Xeroxing Faxing Scanning Filing Mailings Shredding Purging etc. as requested
• Attend meetings in-services seminars webinars etc as required
• Other duties as assigned by the Supervisor.

• Knowledge of the physical cultural and social aspects of the assigned community.
• Ability to obtain evaluate and analyze information from interviews reports records and other type of sources of information; and to provide information to clients and other type of personnel.
• Ability to communicate effectively both orally and in writing. Ability to establish and maintain positive working relationships.
• Ability to learn about Area Agency on Aging Programs and the services of other community agencies.
• Ability to effectively communicate verbally with older persons. Ability to read write and perform simple arithmetic computations. Ability to follow simple oral and written instructions.
• Ability to express ideas clearly and persuasively to elderly clients.

ELIGIBILITY -ALL CANDIDATES):

1.) Meet the minimum experience and training (METs) required for this position:

• One year as an Aging Case Aide 1; or

• Two years of public contact work including one year in a human services program; or

• Any equivalent combination of experience and training.

2.) Be a resident of Pennsylvania.

SELECTION CRITERIA:

1.) Meet the minimum experience and training required for the job.

2.) Meritorious Service defined as:

• The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting.
• The last due overall regular or probationary performance evaluation was higher than unsatisfactory.

3.) Seniority Defines: A minimum of twelve months in the next lower class(es) by the closing date of this posting 7/14/26

APPLICATION INSTRUCTIONS:

1.) Interested qualified applicants must submit all the requested materials as specified in the How to Apply. Failure to comply with the above application requirements will eliminate you from consideration for this position.

2.) Additional information may be obtained by contacting:

Megan Stone

Human Services Division Head

POSITION DETAILS:

• Full time

• Permanent

• Union

• Non-Exempt

• Hours: 8:00 AM to 4:00 PM (75 hours bi-weekly)

• Pay Range: 29

HOW TO APPLY:

ALL CANDIDATES must apply via: