Agentic Experience Intelligence Lead

Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. At Apple inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. nnHere on the Apple Store Online team we are responsible for Apples largest store. Our main goal is to deliver a magical personal digital experience where customers can shop buy and learn everything Apple wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store it takes extraordinary people and we are looking for someone to help us do extraordinary things. nnApple Store Online is building the commerce infrastructure for a world where AI agents shop on behalf of people. This role makes sense of that landscape. You will track how agentic platforms are evolving measure how ASO experiences perform inside them and turn fragmented signals into the clear narratives and frameworks that drive strategy and investment. This is not a role for someone who stops at the data. The best candidate sees the story the data is telling knows how to make that story land with a senior audience and uses every tool available to do it well from Tableau and Adobe Analytics to AI platforms that accelerate research synthesis and communication.

This role owns the intelligence layer for agentic commerce: platform tracking performance analysis competitive monitoring and the reporting infrastructure the team depends on. You will translate data and signals into clear points of view build the materials that keep the team informed and partner with strategy and delivery to ensure insights reach decisions.

Own platform intelligence across the agentic commerce ecosystemnAnalyze and narrate performance across platforms surfaces and marketsnBuild decision frameworks QBRs and sources of truthnRecommend where and why experiences should scalenTrack platform capabilities competitive moves and ecosystem shifts across major agentic platformsnMonitor industry news Apple internal intelligence and partner developments on an ongoing basisnAnalyze experience performance across engagement conversion and journey completionnBuild comparison frameworks and evaluation models for platforms features and investment decisionsnTranslate complex ambiguous data into clear points of view and strategic recommendationsnDesign and deliver executive-ready materials: Keynote decks Pages briefings performance narratives and QBRnPartner with strategy and delivery to ensure insights connect to decisions and execution

4 years in analytics strategy product intelligence or management consultingnDemonstrated ability to synthesize complex ambiguous data into a clear point of viewnFluency with modern analytics and BI platforms including Tableau and Adobe AnalyticsnExperience evaluating digital platforms products or technology ecosystemsnExperience designing and delivering executive presentations with strong visual storytelling in Keynote or equivalentnFamiliarity with agentic surfaces and emerging AI interaction models

Active use of AI tools (such as Claude ChatGPT or Gemini) for research analysis synthesis and content productionnExperience producing recurring intelligence products e.g. newsletters briefings or market reportsnExperience in AI digital commerce or platform ecosystemsnStrong systems thinking: able to connect platform-level signals to business implicationsnExperience working cross-functionally with product engineering or commercial teamsnMBA or advanced degree in a related field