Agentic AI Lead

Location:

For Those Who Work At Home Ohio

Job Title: Agentic AI Lead

Role Summary

The Agentic AI Lead is responsible for identifying designing and deploying AI-powered agents that transform business workflows across the bank. This role sits at the intersection of business technology and riskowning the end-to-end lifecycle of agent-driven use cases from opportunity identification through production deployment and adoption.

The Agentic AI Lead partners closely with Product Engineering Risk and Business leaders to embed AI agents into core processes (e.g. client onboarding underwriting sales enablement) driving measurable improvements in productivity cycle time and client experience.

Key Responsibilities

1. AI Use Case Identification & Strategy

• Identify and prioritize high-impact workflows for agentic AI automation across business domains (e.g. Commercial Banking Credit Operations)
• Define clear value cases (efficiency revenue lift risk reduction)
• Build and manage the AI agent roadmap aligned with domain strategy

2. Agent Design & Workflow Transformation

• Design AI agents and multi-agent systems to automate and augment business processes
• Define agent behaviors decision logic and escalation pathways (human-in-the-loop)
• Reimagine workflows to maximize autonomy while maintaining appropriate controls
• Partner with business leaders to redesign operating models around AI capabilities

3. Cross-Functional Delivery Leadership

• Collaborate with AI Engineering Data Science and Product teams to translate use cases into technical solutions
• Ensure alignment between business requirements and technical implementation
• Guide prompt design tool orchestration and agent interaction models

4. Risk Governance & Controls

• Define and implement guardrails for AI agents (accuracy thresholds explainability bias mitigation)
• Partner with Model Risk Management Compliance and Legal to ensure adherence to regulatory standards
• Establish human oversight models auditability and fallback procedures for AI-driven actions

5. Deployment Adoption & Change Management

• Partner with Change Management Lead on providing advise/consultation on pilot programs and ways to scale adoption across the business
• Partner with domain team to drive behavior change to ensure effective integration of AI agents into daily workflows

6. Performance Measurement & Continuous Improvement

• Track and report on key success metrics:
  • Productivity gains
  • Cycle time reduction
  • User adoption and satisfaction
  • Output quality and accuracy
• Continuously refine agents based on feedback data and evolving business needs

Required Qualifications

Experience

• 812 years experience in banking consulting product or digital transformation roles
• Experience leading cross-functional initiatives involving business and technology teams
• Demonstrated track record and experience with AI/ML GenAI or automation technologies preferably in enterprise settings

Preferred Qualifications

• Experience in commercial banking credit underwriting or operations
• Familiarity with AI governance frameworks (model risk responsible AI)
• Experience working in Agile / product operating models
• Background in consulting digital transformation or innovation roles

Core Skills

• Model selection & evaluation (fit-for-purpose)
• Prompt orchestration & workflow composition
• Experimentation design & performance tuning
• Reliability engineering (evals guardrails monitoring)
• Business problem framing for AI use cases
• Complexity management (avoid over-engineering)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $116000.00 - $216000.00 annually. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production commission and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information pregnancy disability veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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