Agency Service Representative

WHAT YOULL DO:

• New Agency Onboarding:Facilitatethe onboarding process for new agency partners ensuring all required documentation systems access and training are completed.Assistin integrating agencies into the companys platform includingMY180andCRM systems.

• Agency Support:Provide ongoing administrative support to agencies promptly addressing queries and resolving issues. Ensure agencies have the information and resources needed for smooth operations.

• CRM and MY180 Application Management:Utilizethe MY180 application and CRM to enter update andmaintainaccurateagency records. Ensure all agency interactions are logged tracked andfolloweduponefficiently.

• Service Request Resolution:Swiftly and effectively address and resolve agency service requests acting as a liaison between the agency and internal departments when necessary.

• Process Improvement:Identifyopportunities to improve onboarding and service processes. Collaborate with cross-functional teams to enhance overall service delivery.

• Training and Resources:Provide individual training sessions for agents ontheeffective use of MY180 and other company systems. Maintain updated training materials in the sales document library.

• Administrative Support:Assistwith various administrative tasks within the sales department including report preparation and data accuracy tracking duringonboarding.
• Collaboration:Work closely with territory managers and other departments to ensure seamless communication and collaboration providing administrative support for special projects as needed.

WHAT WERE LOOKING FOR:

• Experience:Previousexperience as a Service Representative is preferred but notrequired.

• Education:High school diploma or equivalent required; aBachelors degree in business communications or a related field is preferred.

SKILLS:

• Organizational Abilities:Strong multitasking skills with exceptional attention to detail.

• Communication:Excellent written and verbal communication skills for effective interaction with agency partners and internal teams.

• Technical Proficiency:Proficient inMicrosoft Office Suite(Excel Word PowerPoint) and comfortable with various software applications.

• Problem-Solving:Strong problem-solving skills with a focus on delivering excellent customer service.

• Prioritization:Ability to manage and prioritize multiple requests in a fast-paced environment.

PERSONAL TRAITS:

• Proactive and Self-Motivated:Ability to work independently and take the initiative to resolve issues.

• Interpersonal Skills:Strong ability tomaintainpositive relationships with both internal teams and external partners.

• Professionalism:High levelof professionalism empathy and patience in addressing agency concerns.

WHATS IN IT FOR YOU:

Join Our Team & Make an Impact! At Orion180 we dont just meet expectations we exceed them. If youre ready to take your career to the next level and be part of a growing forward-thinking company apply today!

• Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
• Compensation: Competitive base pay and performance bonuses.
• Career Growth: Mentorship growth tracks and professional development.
• Benefits: Medical dental vision 401k paid holidays PTO and more!

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite and in times of need be able to work an extended schedule depending on company or departmental needs project requirements or customer demands.

While performing general duties for this position the employee is regularly required to sit stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking listening comprehending and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers printers and addition there is an occasional need to bend twist or squat down to open/close cabinets and reach for files or other standard office-type objects.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email to request assistance.

Required Experience:

Unclear Seniority