After Sales Engineer

Locations:New Jersey or Los Angeles USA
Salary:USD $73000 $103000 per annum ( CNY) benefits

Our client is an internationally recognised innovator inwarehouse automation and intelligent logistics solutions. Headquartered in Asia with a strong global footprint the company specialises in the design and deployment ofadvanced robotic sorting systems and autonomous mobile technologies (AGVs).

With thousands of deployed systems acrossNorth America Europe and Asia their solutions support leading organisations ine-commerce retail manufacturing pharmaceuticals and logistics. The business is known for its strong R&D capability extensive patent portfolio and ability to deliverhigh-efficiency scalable automationthat significantly reduces labour costs while improving operational performance.

Following sustained global growth the organisation is expanding itstechnical support presence across the United States.

As an After-Sales Engineer you will be responsible for ensuring the optimal performance ofAGV and automated logistics systemsacross client sites. You will providehands-on troubleshooting maintenance system support and customer training playing a key role in delivering a high-quality after-sales experience.

This is acustomer-facing field-based rolerequiring strong technical expertise responsiveness and the ability to operate indynamic international project environments.

• Providerapid response and resolutionto customer-reported faults across AGV hardware and software systems
• Performdiagnosis troubleshooting and repair ensuring minimal downtime and fast system recovery
• Deliverremote and on-site technical support including emergency interventions when required
• Supportinstallation commissioning and system testingat customer sites
• Develop and delivertechnical documentation(service reports operating manuals training materials) in English
• Conductcustomer training sessionson system operation maintenance and best practices
• Carry outpreventative maintenance and system inspectionsto reduce risk and improve reliability
• Manage localspare parts inventory coordinating with global teams
• Gather and communicatecustomer feedback contributing to continuous product improvement
• Ensure all work is conducted in accordance withlocal health safety and compliance standards

• Degree or diploma inMechanical Engineering Electrical Engineering Automation or a related field
• Experience working withAGV systems robotics or warehouse automation technologies
• Strong technical knowledge ofsensors control systems and network communication
• Ability to interpretelectrical schematics and CAD drawings
• Hands-on experience withdiagnostic tools(e.g. multimeter)
• Strong written and verbal communication skills inEnglish(Chinese language skills are highly advantageous)
• Experience producingtechnical reports documentation and training materials
• Strong problem-solving ability with acustomer-focused mindset
• Ability to workindependently and within multinational teams
• Flexibility totravel internationallywhen required

• Experience withinintralogistics warehousing or automation environments
• Additional language skills such asSpanish or German
• Relevanttechnical certifications(electrical automation systems or similar)

• Work withcutting-edge robotics and automation technology
• Join afast-growing international organisationwith strong innovation focus
• Gain exposure toglobal projects and major enterprise clients
• Clear opportunities forcareer progression and technical development
• Competitive salary and benefits package aligned to US market standards

• Work Type:On-site (New Jersey or Los Angeles)
• Employment Structure:Third-party employment (EOR model)
• Interview Process:
  1. HR Interview
  2. Regional Leadership Interview
  3. Global Leadership Interview
• Reporting intoregional leadership within the international business division