After-Hours On-Call Coordinator

Are you passionate about making a difference in the lives of others Connected Crew Health LLC a leading behavioral health and community-based services organization is seeking a dedicated After-Hours On-Call Coordinator to join our team. Based in Charlotte NC we are committed to connecting individuals and families with the resources they need to achieve stability independence and personal growth.

At Connected Crew Health we provide a wide range of services including behavioral health support therapeutic youth programming peer support case management workforce development and more. Our mission is to empower individuals and families by bridging the gap between clinical community educational housing and workforce resources. We proudly serve diverse populations including youth families adults with behavioral health needs and individuals experiencing housing instability.

As the After-Hours On-Call Coordinator you will play a vital role in ensuring that our clients receive timely support and guidance outside of standard business hours. This position requires a compassionate resourceful and organized professional with at least 3 years of experience in a related field. You will be the first point of contact for after-hours inquiries providing critical assistance and coordinating resources to meet the needs of our clients.

Your primary responsibilities will include:
- Responding to after-hours calls and emails from clients staff and community partners.
- Providing immediate support guidance and resource coordination for clients in need.
- Documenting all interactions and maintaining accurate records in accordance with company policies.
- Communicating and collaborating with on-call team members and supervisors to ensure continuity of care.
- Addressing crisis situations with professionalism and connecting clients to appropriate resources.
- Upholding the mission and values of Connected Crew Health in every interaction.

To excel in this role you should bring:
- A minimum of 3 years of experience in behavioral health case management or a related field.
- Strong communication and interpersonal skills with the ability to provide empathetic and effective support.
- Excellent organizational and problem-solving abilities to manage multiple priorities.
- Knowledge of community resources and services in the Charlotte NC area is a plus.
- Availability to work flexible after-hours shifts as needed.

At Connected Crew Health we are more than a workplacewe are a community dedicated to making a positive impact. Our team is driven by shared values of compassion collaboration and a commitment to empowering the individuals and families we serve. If you are passionate about helping others and thrive in a dynamic mission-driven environment this is the opportunity for you.

If youre ready to take on a meaningful role and contribute to the well-being of our community wed love to hear from you! To apply please send your resume and cover letter to or visit our website at My Connected Crew for more information.

Join us in creating a brighter future for those in needone connection at a time.

Required Experience:

IC