Aeromedical Case Manager Lead

Position Title: Aeromedical Case Manager Lead

Division: 1Health Solutions

Location: Robbins Air Force Base Georgia

Position Summary

The Aeromedical Case Manager Lead provides administrative and technical case management support for Headquarters Air Force Reserve Command (HQ AFRC) Aerospace and Operational Medicine Division. This position will serve as the Subject Matter Expert be the on-site company focal point and task lead oversighting associated on-site personnel. This position supports the review tracking processing and coordination of medical cases affecting flying and non-flying personnel while ensuring medical readiness and compliance with Air Force medical standards and regulatory requirements. The technician will accomplish administrative case evaluation by receiving tracking and reviewing pertinent medical data/information (e.g. medical history doctors findings) to ensure proper documentation is available for government medical providers to substantiate granting a waiver. All information must be input into respective electronic systems depending on case type. The technician serves as a primary liaison between Reserve Medical Units (RMUs) providers medical treatment facilities and service members to facilitate timely and accurate case adjudication and resolution.

Position contingent upon award of contract government acceptance of candidate and positive adjudication of government investigation.

Essential Duties & Responsibilities

Serve as the contractors on-site Lead and primary point of contact for daily operations.

• Coordinate workload distribution to ensure timely completion of all assigned case management activities.
• Monitor team productivity quality and performance metrics.
• Participate in Government meetings and provide status updates action items and recommendations.
• Assist Program Management with staffing recruiting onboarding and employee performance management.
• Support quality assurance initiatives and continuous process improvement efforts.
• Ensure compliance with contract requirements Air Force instructions and established operating procedures.
• Review evaluate and process aeromedical case files for flying and non-flying personnel.
• Analyze medical documentation to determine completeness and compliance with Air Force medical standards.
• Process accession retention mobility deployment and flying waiver cases.
• Coordinate with Reserve Medical Units (RMUs) Military Treatment Facilities (MTFs) Aeromedical Consult Service (ACS) MAJCOMs and Headquarters Air Force personnel regarding case requirements.
• Monitor cases throughout the adjudication process to ensure timely disposition.
• Coordinate Line of Duty (LOD) determinations and Retention Limitation (RILO) processing.
• Ensure accurate documentation and tracking of case actions throughout the review lifecycle.
• Maintain accurate information within applicable Government systems including but not limited to: Aeromedical Waiver Management Information Tracking System (AIMWTS) Electronic Case Tracking (ECT) Physical Examination Processing Program (PEPP) MEDXS and Management Internal Control Toolset (MICT)
• Prepare recurring and ad hoc reports memoranda correspondence and leadership briefings.
• Analyze workload trends and case management metrics.
• Support updates to policies procedures and training materials.
• Assist with educational programs supporting Reserve Medical Units and Aerospace Medicine personnel.
• Participate in meetings and provide administrative support for organizational initiatives.
• Provide technical guidance to Reserve Medical Units medical personnel and supported organizations.
• Respond professionally to inquiries from military personnel and stakeholders.
• Coordinate resolution of case issues while maintaining exceptional customer service.

Communicate effectively with leadership medical providers commanders first sergeants and Government representatives.

Other duties as assigned

Education & Experience Requirements

Associate degree in Health Information Management Healthcare Administration Medical Assisting Nursing Allied Health Business Administration or a closely related field.

OR

Six (6) years of directly related military or civilian experience in Air Force Aerospace Medicine Aeromedical Case Management Medical Standards Medical Readiness or Medical Administration.

Demonstrated experience with: Air Force medical readiness programs Aeromedical waiver processing Medical case management Medical terminology Physical examination standards Line of Duty (LOD) determinations Disability Evaluation System (DES) Medical Evaluation Boards (MEB) Air Force medical policies and guidance Microsoft Office Suite

Highly desired demonstrated experience with: AIMWTS PEPP ECT MEDXS MICT and Joint Legacy Viewer (JLV)

Strong leadership and team coordination skills

Excellent verbal and written communication

Exceptional organizational and time management abilities

Analytical problem-solving skills

Ability to manage multiple priorities simultaneously

High attention to detail and accuracy

Professional judgment and discretion when handling sensitive medical information

Ability to work independently with minimal supervision

Strong customer service orientation

Ability to maintain confidentiality and comply with HIPAA and Privacy Act requirements

1 Health Solutions LLC is an equal opportunity employer. 1 Health Solutions LLC does not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age disability marital status or any other characteristic protected by law.