Advisor, Solutions Consulting

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Team Overview

Role Overview and Core Responsibilities

• Lead end-to-end implementation and onboarding of telecom and SaaS solutions ensuring operational readiness successful deployment and customer adoption.
• Own customer engagement outcomes including OKRs success metrics and value realization aligned to business objectives and delivery plans.
• Manage provisioning integrations migrations and deployment activities while coordinating cross-functional teams in a matrixed environment.
• Independently drive customer projects from kickoff through completion ensuring delivery milestones timelines and objectives are achieved.
• Serve as the primary customer contact providing project updates communicating outcomes and building trusted relationships with executive stakeholders.
• Proactively manage risks issues and escalations using data-driven recommendations ensuring timely resolution and stakeholder alignment.
• Ensure SLA/ KPI compliance operational readiness and seamless transition of customers to support and service operations teams.
• Drive customer training early-life support and adoption initiatives while identifying and mitigating retention or engagement risks.
• Influence delivery excellence by providing peer guidance promoting best practices driving process efficiencies and supporting automation initiatives.
• Contribute to account growth opportunities and business development discussions while maintaining flexibility to travel up to 30% as required.

Required Knowledge and Experiences

• Up to 5 years of telecommunications / networking experience within the TruContact portfolio space
• Proven leadership in managing projects and teams
• Solid people skills with a knack to motivate up-lift and maintain a positive environment through ones attitude communication and outlook.
• Driven by collaboration ownership and maintains an open vision and acceptance to feedback and input.
• Personal drive to learn seek knowledge and grow.

Technical Skills:

• Strong knowledge of telecommunications and networking technologies including voice VoIP carrier services network access solutions routers switches Ethernet connectivity bandwidth management and network infrastructure concepts.
• Experience implementing onboarding or supporting customer-facing technology solutions in telecom SaaS or related technology environments.
• Proven ability to communicate complex technical concepts effectively to both technical and non-technical stakeholders.
• Strong customer engagement problem-solving and cross-functional collaboration skills with a focus on successful solution adoption and positive customer outcomes.
• Drive for automation and creative solutions to pull together information from various systems and avoid manual swivel or transcription of information.

Were also looking for the preferred skills below. Whether you are proficient or could use some brushing up were happy to support your career development and growth in:

• Experience with Agile methodologies and tools such as Jira and Confluence.
• Working knowledge of Salesforce Smartsheet and similar business applications.
• Experience with reporting analytics and data-querying tools.
• Project management experience; PMP certification preferred.
• Exposure to AI automation or emerging technologies within telecommunications and customer engagement solutions.

Benefits that support every part of your life:

At TransUnion we design benefits to help youfeel well do well and plan wellfrom day one.

For Your Health: Enjoyday-one eligibilityfor medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: Weve got your back withcompanypaid basic life and AD&D optionalvoluntary life and AD&Dfor you and your family andshort and longterm disability. You can also opt into alegal planpet insurance andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support were here for every chapter. AccessDependent Care FSA for possibility of an employer match a andup to 12 weeks of paid parental leavewith eligibility for a thoughtful gradual return.

For Your Future: Build toward whats next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resourcescareer coaching and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursementflexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employeediscountscharitable gift matching andpaid volunteer time off plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapycoaching and emotional wellbeing programs alongside guided meditation and resources that supportphysical mental social and financial wellness.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

Pay Scale Information:

TransUnion Overview:

At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.

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