Advisor HR Louisa County

Job Details:

Job Profile Summary: This position will provide process and transactional support for HR systems and processes serving as the first point of contact for users through case management (via ServiceNow) chat and phone support. Responsibilities include managing high volume walk-up support incoming support calls routed to the People Operations team resolving first-level support requests and handling other related tasks as needed. Some of these processes include intake data update team members personal information HR system navigation and LOA support and addition this role will monitor HR inboxes and respond directly or escalate issues to the appropriate team including Centers of Excellence Directors HR or Responsibilities:Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes application support background check corrections and employee self-service support) Review and update of key business processes and general master data components Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are metRequirements: Education: Bachelors degree or equivalent combination of education and experience Experience: 2 years relevant customer support role and past data entry experience Computer Skills: Intermediate computer skills including generating simple letters spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel Word and Power point. Understanding of HR systems and processes is a plus. Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills both verbal and written Special Skills: Must possess excellent customer service basic analytical and trouble-shooting skills planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player. Supervisory: No. Travel: No travel

Relocation Assistance Eligible:

No

Work Shift:

1ST SHIFT (United States of America)

Pay Range/Rate:

$20.67 - $35.10

Incentives:

NoNo

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Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials standby/on-call overtime premiums extra shift incentives or bonuses. Pay is just one part of Tysons total compensation package.

Tyson will develop an offer based on a candidates or team members relevant skills and capabilities the market data for the role described in this requisition internal equity and other information relevant to the candidate and role.

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race national origin color religion age genetics sex sexual orientation gender identity disability or veteran status.

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