Adventure Gear Coordinator

Natural Habitat Adventures (Nat Hab) a nature-focused global adventure travel company based in Louisville Colorado is seeking an Adventure Gear Coordinator to provide administrative customer service and operational support for our gear program. Working closely with the Director of Adventure Gear this role helps manage Nat Habs internal and external gear stores supports product purchasing and development assists guests and employees with gear-related needs and keeps product information orders and projects organized. This is an excellent opportunity for a highly organized detail-oriented individual who is eager to learn and build experience in e-commerce branded merchandise sustainability and gear operations.

This is a full-time exempt position based in Louisville Colorado. The role follows a hybrid work schedule and requires regular in-office attendance. The successful candidate will align with our companys culture and values possess exceptional organizational and communication skills and thrive in a collaborative mission-driven environment. Join our passionate team of adventure travel professionals and make a tangible impact on our mission to connect people with nature and inspire conservation through travel.

RESPONSIBILITIES

• Provide administrative and operational support to the Director of Adventure Gear
• Perform routine product pricing description image and content updates within Nat Habs online gear stores
• Test store updates identify errors and escalate technical issues as needed
• Respond to routine guest and employee questions related to products sizing orders frequent traveler benefits refunds returns exchanges gift cards etc.
• Assist with gear procurement for online stores frequent traveler benefits employee initiatives and other programs
• Partner with the Inventory Manager and Fulfillment Team to communicate stock needs and incoming orders
• Help organize pack and ship packages to guests staff and partners as needed
• Participate in cross-functional meetings and gear-related projects
• Other duties as assigned

SKILLS AND QUALIFICATIONS

• Previous experience in customer service retail e-commerce administration or operations is helpful but not required
• Highly organized and detail-oriented
• Strong time management skills and ability to manage multiple assignments
• Dependable curious and willing to learn new skills and systems
• Comfortable working with technology; familiarity with e-commerce platforms
• Proficient in Microsoft Word Excel and Outlook
• Excellent written and verbal communication skills with a passion for delivering a remarkable guest experience
• Collaborative and supportive while capable of completing assigned work independently
• Committed to sustainability and interested in environmentally responsible products
• Experience with FileMaker helpful but not required
• Able to lift and move up to 50 pounds

COMPENSATION

Starting salary: $55000-$60000 plus an annual bonus. Compensation will be commensurate with experience. (Per Colorados Equal Pay for Equal Work Act employers must include compensation ranges in job postings). This is a full-time exempt position.

This role includes a comprehensive benefits package with medical dental and vision insurance; a 401(k)-retirement plan; generous paid time off; and paid holidays. Additional perks include annual opportunities for paid travel on Nat Hab adventures complimentary stays at our Colorado mountain house access to The Nest significant discounts with partner travel companies and pro-deal pricing on outdoor gear. Our Louisville Colorado office also offers scenic trails an on-site fitness facility and a café serving daily breakfast lunch and locally roasted coffee. Benefits are subject to change at the companys discretion.

LOCATION & TRAVEL

This is a hybrid position based in our Louisville Colorado office. Employees are expected to work on-site at least 50% of the addition all employees are required to attend one annual company-wide in-person staff week as well as one additional in-office week each year scheduled by their department.

This policy may be modified at the companys discretion based on business needs.

WORKING HOURS

Our standard company hours are Monday through Friday 8:00 AM to 5:00 PM MT. On Saturdays we operate from 8:00 AM to 3:00 PM with coverage provided by select members of our guest-facing teams. Additional hours may be required as needed to achieve your goals and support business needs.

DIVERSITY AND INCLUSION STATEMENT

At Natural Habitat Adventures we believe that diversity enriches every journey. We are committed to fostering an inclusive workplace where individuals from all backgrounds identities and life experiences are welcomed respected and valued. We encourage applicants from all walks of life to join useven if you havent worked in the travel industry before. If youre passionate about our mission and bring ideas talents or perspectives that can help make Nat Hab a more innovative and resilient company we want to hear from you.

DISCLAIMER STATEMENT
This job description is intended to outline the general nature and level of work performed in this role. It is not an exhaustive list of all responsibilities duties or skills required of the position and responsibilities may change at any time based on business needs.

Required Experience:

IC