Adventure & Excursion Lead

Westgate Resorts is seeking an enthusiastic and experienced Excursion Captain to lead and manage our resorts adventure and tour activities. The ideal candidate will be passionate about delivering exceptional guest experiences have extensive knowledge of local attractions and possess strong leadership skills.

As Adventure & Excursion Lead you will:

• Plan organize and lead a variety of excursions and activities for resort guests ensuring safety and enjoyment
• Provide informative and engaging commentary during tours sharing knowledge about local history culture and points of interest
• Ensure all excursions comply with safety regulations and company policies
• Train and supervise excursion staff ensuring high standards of service and professionalism
• Handle guest inquiries complaints and feedback resolving issues promptly and effectively
• Collaborate with the resorts management team to develop new and innovative excursion offerings
• Maintain and manage excursion equipment ensuring it is in excellent working condition
• Keep accurate records of excursion bookings attendance and guest feedback
• Assist in marketing and promoting excursions to guests maximizing participation and revenue

To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.

Qualifications :

• High school diploma or equivalent; a degree in hospitality tourism or a related field is preferred
• Proven experience in leading tours or outdoor activities preferably in a resort setting
• Strong leadership and interpersonal skills with the ability to motivate and manage a team
• Excellent communication skills with the ability to engage and entertain guests
• Knowledge of local attractions history and culture
• Ability to handle multiple tasks and work in a fast-paced environment
• CPR and First Aid certification (or willingness to obtain)
• Ability to work flexible hours including weekends and holidays
• A valid drivers license and a clean driving record

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time