Advancement Operations Data Manager

For Water Street Mission to fulfill our mission and purpose it is critical for all staff to participate in the development and maintenance of a healthy Christian Community. By living out our faith with one another and creating a space where our guests are invited to experience that community with us we participate in lives being restored. Even as some positions have minimal direct contact with guests each staff member has an essential role in forming and maintaining Christian community. The love of Christ evidenced in our Water Street community is the real impetus for change with our guests.

Job Summary: The Advancement Operations Data Manager is an essential part of Water Streets Advancement team. They support the Advancement team primarily to ensure gifts are correctly carried and receipted in database oversee the good integration of software tools used in processes provide giving reports on all sectors and provide insights and proposals for improving processes - primarily in the management of data and best tools. They sit on the Advancement Leadership Team and assist the SVP of Advancement with giving trend data and analysis. They also give oversight to Data Services and the best use of our CRM. They are also a key interface between Partner Services and the Finance Team facilitating communication and the smooth flow of data and content between departments.

FLSA: Exempt Full-Time

All Water Street Mission staff must be:

1. Willing to sign the WSM Statement of Faith.
2. A current and active member and/or regular attendee of a local church.
3. Able to fully support the WSM core values and ministry philosophy.

Essential Functions:

Culture and Values

• Share the Good News of Jesus Christ in words and actions with people we serve communicating hope and dignity.
• Walk alongside fellow WSM staff in Christian community as we journey toward maturity.
• Encourage restoration in the lives of coworkers and guests recognizing we are each restored by God to become restorers.
• Work in full coordination with other WSM staff at all times to identify report and respond appropriately to any potential threats to the safety and wellbeing of guests.

Role Specific Responsibilities

For the Advancement Team:

• Provide data support to help Advancement meet the agreed upon 3- 6- and 12-month goals according to our strategy and plans and make recommendations and modifications to data-related operational processes to achieve those goals.
• Participating in the fiscal year budget process and providing data in the forecast development process
• Meeting with outside vendors and third parties virtually or in person that are providing data related services currently or will be providing services in the future. Making recommendations to the SVP of Advancement.
• Providing oversight on the best use of the CRM and seeing to it that data in and out is kept up to date. Establishing and holding the team to standards of best practices with the CRM. This includes but is not limited to the development of: Consistent constituent coding structures Clear business data rules tagging and tracking Ownership of data governance and privacy Standardized naming conventions Reliable integrations between systems Ongoing cleanup processes Overseeing the efforts related to constituent data analysis automations and data cleaning

• Assure that all gifts are entered correctly into the Advancement data base and assisting in the tabulation and review of giving and giving trends on a monthly and YTD basis and making operational and process suggestions for fine tuning based on trends.
• Providing operational support for the data side of Events including the resourcing of the Project Managers interfacing with Event Planners (as appropriate) and logistical support.
• Assisting with data-related pulls and queries as needed by Marketing for various appeals and multi-channel marketing efforts.

Other Departments

• Interfacing with Donation Processing to assure smooth transfer of data into CRM and accurate receipting and records.
• Interfacing with Finance related to correlation of common data.
• Interfacing with IT; overseeing the licensing renewal and internal usage of software packages and tools and leading efforts in upgrades to new versions.

Support and Assist Senior VP of Advancement with:

• Assimilating data related to the yearly Position Review Process preparing data reports and reviewing process improvements.
• Oversight of Third-Party Software Vendor relationships including contracts renewals and reviews
• Oversight of Special Short-Term Projects as assigned by SVP of Advancement
• In conjunction with Data Services - automate reports and dashboards that Ambassadors can use to monitor giving moves relationships and that can also be used to track key Advancement KPI
• Assist in managing Advancement budget requests and expenses related to data management and tools.
• Participate in Event Project Meetings from a data flow perspective.
• Support SVP of Advancement on continuous process improvement including investigating technology/software if appropriate
• May require occasional weekend or evening availability.

Education and Experience:

Education: Possess a bachelors degree

Experience: A minimum of 3 to 5 years of related work experience in a fundraising environment and experience maintaining a data base and providing operational support. Non-profit experience not required but helpful. Excellent organizational project and process management skills. Experience working with CRM Database Software and Project Management Software a plus.

Language and Communication skills: Proficiency in Microsoft SuiteStrategic thinker and executor

Reports To: Senior Vice President Advancement

Supervision

• Data Services

Physical Demands

Occasionally 1%-33%; Frequently 34%-66%; Continuously 67%-100%

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Stand walk or sit Continuously
Use of fine motor skills Continuously
Sitting for extended periods of time using computer Continuously
Bend squat kneel and reach Occasionally
Lift and/or move up to 35 pounds Occasionally

Christian Life: As an employee of Water Street Mission you are an important member of a Christian Missionary organization. All staff members are Christian missionaries and are required from time to time to participate in chapel services outreach ministries or counseling sessions. Because of the nature of these types of ministries it is an absolute necessity that you possess and maintain a testimony or lifestyle that is above reproach. What you do on your own time may seriously affect your ability to perform these types of ministries which are an important part of your job.