Adult Blended Case Manager Supervisor

When you join our team youre not just starting a job youre becoming part of a compassionate community dedicated to making a meaningful difference every day. If youre driven by purpose committed to service and ready to empower others we invite you to build your career with us.

Position Type: FTE (37.5 hours per week)

Starting Pay Range: TBD

PURPOSE:

The BCM Supervisor provides administrative supervision of the child and adult BCMs and oversees the day-to-day operations of Blended Case Management (BCM) which supports individuals who have a behavioral health disorder with accessing critical behavioral health medical social educational/vocational and other supportive resources within their community.

FUNCTIONS:

1. Oversee the administrative operations of all Adult BCM services in accordance with State County and Agency requirements.
2. Supervise Adult BCM staff including routine performance evaluations.
3. Maintain a limited number of billable hours per week.
4. Work to ensure policies and procedures are aligned with Interacts mission and promote quality care and fiscally sound business practices.
5. Review incident reports for BCM and work with Compliance Officer on any corrective steps.
6. Work with Finance and Compliance Officer to monitor authorization/billing accuracy.
7. Assist BCM Director with updating policies and procedures to minimize waits for services promote integration of care across programs improve quality and increase our capacity to serve more individuals.
8. Implement system for routinely monitoring program census staff caseloads/productivity and quality indicators including engagement progress on goals and service connection.
9. Model positive self-care and support BCMs in setting appropriate boundaries within their role to prevent vicarious trauma and burnout.
10. Support team with getting trained in Motivational Interviewing with an emphasis on client empowerment and accountability/ reducing risk for co-dependency on Adult BCM with progress on treatment goals and benchmarks being reviewed regularly in supervision.
11. Weekly monitoring of staff billing engagement/productivity rates and caseloads (not to exceed 29). This will include a weekly review of staff documentation to ensure timely completion of progress notes and treatment plans to prevent delays with billing.
12. Audit charts including utilization review for all staff on a quarterly basis at a minimum.
13. Monitor staffing needs for BCM and work proactively with HR to address any hiring credentialing or training needs.
14. Evaluate and monitor BCM needs for training and professional development.
15. Participate in community outreach education and prevention programs as needed.
16. Supervise the identification and referral of individuals requiring expanded behavioral health programming.
17. Attend internal and external meetings as requested.
18. Work with Compliance Officer to build internal mechanisms to monitor and oversee Continuous Quality Improvement (CQI) which might include flagging or reporting any compliance issues.
19. Other duties as assigned.

QUALIFICATIONS:

1. BCMS must meet one of the following criteria:
   1. A Bachelors Degree with 6 years of supervisory experience preferably in child behavioral health services
   2. A Masters Degree with 4 years of supervisory experience preferably in child behavioral health services.

ADDITIONAL REQUIREMENTS:

1. Familiarity with Philadelphia system including behavioral health legal social services.
2. Knowledge of DSM5 evidence-based treatments and best practice.
3. Excellent interpersonal and communication skills.
4. Ability to work collaboratively within a team-oriented environment.
5. Must have a valid Childline PA Criminal History and FBI Clearances prior to commencing work.
6. Reliable means of transportation and valid drivers license from state of residence with a minimum of one (1) year driving experience and a driving record free of at-fault accidents or moving violations for the past year.
7. Available for on-call coverage on evenings and weekends on a rotating schedule with the director.

Interact Offers Benefits to Their Employees Who Work 30 Hours. These Benefits Include:

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