Admissions Specialist (0081847)

Duties and Responsibilities

• *Provides personalized communication with students and parents to clarify or resolve admission application processing issues.
• *Addresses and resolves day-to-day questions on the admissions process student records registration and grades.
• *Supervises up to ten student assistants. This includes hiring training scheduling and performing payroll processes.
• *Trains and maintains general safety and security in relation to front counter operations by identifying escalating situations and stepping in to address and diffuse each situation accordingly.
• *Interprets individual student files by reviewing current and historic documents to properly advise and address student inquiries.
• *Creates updates and maintains front counter reference materials FAQ sheets and working manuals as information is disseminated and ensures the sharing of information as it becomes available.
• *Responsible for over the counter application fee collection and receipting. Assists with processing payments maintaining records reconciling and processing dishonored checks.
• *Develops methods and procedures to efficiently and accurately review interpret answer and maintain a record keeping system for the daily office mail and email.
• *Maintains statistical reports on email correspondence; categorizes inquiries and identifies trends and areas of improvement in student services practices.
• *Updates student files in the student information system ensuring compliance with policies and procedures.
• *Organizes and maintains the current production calendar that includes more than 75 reports annually.
• *Establishes and maintains effective working relationships within the University community; this includes faculty staff students and the community-at-large.
• Other duties as assigned

*Denotes essential functions

Minimum Qualifications

1. Possession of a baccalaureate degree in art science education counseling social sciences business or related field and 0 year(s) of progressively responsible professional experience with responsibilities for N/A; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.
2. Functional knowledge of principles practices and techniques in customer/student services and/or administrative services demonstrated by knowledge understanding and ability to apply concepts terminology.
3. Functional knowledge and understanding of principles theories federal and state laws rules regulations and systems associated with FERPA customer/student services and/or administrative services.
4. Demonstrated ability to recognize problems identify possible causes and resolve the full range problems that may commonly occur in the area of customer/student services and/or administrative services.
5. Demonstrated ability to understand oral and written documentation write reports and procedures and communicate effectively in a variety of situations.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team members and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing software.
8. Ability to handle a variety of situations related to customer service.
9. Possesses functional knowledge with the ability to provide basic training in the Family Educational Rights and Privacy Act (FERPA).
10. Ability to work in a fast paced multi-tasking environment with excellent time management skills.
11. Ability to communicate electronically with students and the public.
12. Ability to work outside normally scheduled work hours; this includes evenings weekends and holidays as directed.

1. Minimum of one year experience in customer service.
2. Demonstrated experience and knowledge of the Universitys Student Information System (Banner).
3. Considerable knowledge of University of Hawaii at Manoa programs and graduation requirements.
4. Minimum of one year supervisory experience.

The University of Hawaii is anEqual Opportunity/Affirmative Action Institutionand is committed to a policy of nondiscrimination on the basis of race sex gender identity and expression age religion color national origin ancestry citizenship disability genetic information marital status breastfeeding income assignment for child support arrest and court record (except as permissible under State law) sexual orientation domestic or sexual violence victim status national guard absence or status as a covered veteran. For more information or inquiries regarding these policies please refer to the following link: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link: Experience:

IC