Admissions & Referral Specialist

Be the first step on a veterans journey to recovery. Veterans Inc. is hiring a dedicated Admissions & Referral Specialist to serve as the critical gateway to our treatment programs. You will combine clinical discretion with administrative precision to manage referrals verify insurance and coordinate immediate admissions. If you are passionate about helping veterans navigate their first day of care with dignity and speed apply today.

We are seeking a compassionate and organized Referral Specialist to serve as the heartbeat of our care this vital role you will guide individuals onto their path to recovery by managing the intake process from initial referral through admission and insurance verification. If you excel at multitasking exhibit exceptional empathy and want to be the welcoming voice for patients seeking help this is the perfect fit for you.

This on-site position is based at our Shrewsbury MA facility under the general supervision of the Admissions Manager with a Monday-through-Friday schedule.

WHAT YOULL BE RESPONSIBLE FOR DAY TO DAY:

• Process incoming referrals via phone fax email and online portals.
• Evaluate files for compliance identifying and securing missing data from referral sources.
• Collaborate with clinical nursing and admissions staff on placement and admission planning.
• Maintain admission calendars and schedule new intakes to ensure efficient patient flow.

• Act as the primary contact for patients families and community partners regarding admission status.
• Work with hospitals providers and external agencies to support referral development.
• Maintain continuous communication regarding waitlist placement scheduling and admission decisions.

• Conduct benefits and eligibility checks for prospective patients.
• Input referral data accurately into forms tracking logs and Electronic Health Records (EHR).
• Keep referral logs and waitlists updated for accurate follow-up and reporting.
• Handle all interactions and records with strict confidentiality and diplomacy.

• Assist with front-desk reception duties and general intake processes as needed.

WHAT YOU MUST HAVE:

• Minimum of high school diploma or equivalent with six (6) months of medical receptionist/office experience in a comparable health care setting required.
• Minimum of two (2) years of administrative or clerical experience in a clinical or community-based setting is highly preferred.
• Insurance verification of member benefits/eligibility intake and referral process.
• Demonstrated knowledge of military culture experience in working with veteran population and an understanding of veterans-related needs and issues preferred.
• Must be able to successfully pass a CORI/Background records check.
• Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.

WHAT WE CAN OFFER YOU:

Comprehensive Benefits Package for FT employees includes:

• BCBS Medical Dental and Vision Insurance
• Employer Paid Short and Long-Term Disability and Life Insurance.
• $2500 Medical Opt-Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $2000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

For more information or to apply now; visit our website. Please do not mail email or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed emailed or faxed cover letter resume and applications will not be reviewed.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race color religion sex national origin sexual orientation age marital status disability gender identity or protected Veteran status. If you need assistance completing an application please contact .

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.

No Recruiters Please!

Required Experience:

IC