Admissions Manager

Bradford Health Servicesprovides addiction treatment programs resources and community for every aspect of recovery. Through our premier drug and alcohol rehab facilities across the Southeast we provide affordable evidence-based addiction treatment with proven outcomes at every level of care. Were guided by unity and dedicated to meeting and treating every patient right where they are. Bradford is more than a healthcare network; we are recovery communities for every stage of the journey.

We are seeking an AdmissionsManagerto add to our dynamic team!The Admissions Manager is responsible for overseeing the daily performance and operations of the admissions team to ensure exceptional service efficient workflows and achievement of departmental goals. This role provides leadership coaching and accountability for Admissions Specialists and Team Leads while monitoring key performance indicators related to admissions conversion call handling follow-up management and client experience. The Admissions Manager collaborates with department leadership to implement operational initiatives optimize processes maintain compliance with organizational standards and support census and revenue objectives. Through effective team leadership and performance management the Admissions Manager drives operational excellence and fosters a culture of accountability professionalism and client-centered care.

Responsibilities

Qualifications

• High School or GED required college degree preferred
• Must be able to manage and monitor the answering of incoming calls and incoming emails from individuals needing information or help with alcoholism and drug addiction
• Must supervise employees to provide excellent customer service experiences
• Employee must possess excellent knowledge about alcoholism and drug addiction and its consequences
• Must be able to assist in the supervision of Recovery Advisors in directing callers to appropriate locations
• Must possess skills in overcoming objections and be able to motivate staff to do the same.
• Employee must possess excellent communication skills

Were officially a Great Place to Work! Weve always believed that supporting our team is just as important as supporting our patients. Now were proud to share that weve earned Great Place to Work Certification - based entirely on feedback from our own employees. Read more here: Bradford Health Services we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others which is why we offer a comprehensive benefits package designed to support their well-being.

• Medical Coverage Three new BCBSAL medical plans with better rates improved co-pays and enhanced prescription benefits.

• Expanded Coverage Options for domestic partners and a wider network of in-network providers.

• Mental Health Support Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages Pet insurance home and auto insurance family legal services and more.

• Student Loan Repayment Available for nurses and therapists.

• Retirement Benefits 401(k) plan through Voya to help employees plan for the future.

• Generous PTO A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees Dental vision life accident insurance and telehealth options for those working 20 hours or more per week.

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