Admissions CRM Operations Specialist

Position Details

Reporting to the Associate Director of CRM Operations the Admissions CRM Operations Specialist serves as a key partner in supporting the administration maintenance and continued enhancement of the University of Tampas Slate instance. This position works closely with the Associate Director of CRM Operations and Enrollment Management stakeholders to improve processes support users maintain data integrity and develop solutions that enhance recruitment admissions and enrollment operations.

Responsibilities

Slate Administration & CRM Operations

• Partner with the Associate Director of CRM Operations to support the administration maintenance and enhancement of the undergraduate Slate environment.
• Configure and maintain Slate functionality including forms portals queries workflows rules communications datasets and automation.
• Build and maintain queries reports and datasets to support enrollment operations and decision-making.
• Support data integrity initiatives through validation auditing troubleshooting and process improvement efforts.
• Serve as a functional subject matter expert for Slate providing guidance and support to Enrollment Management users.

Admissions Process & System Support

• Translate admissions and enrollment needs into effective CRM solutions that improve workflows and enhance the user experience.
• Support annual cycle preparation including application updates portal enhancements communication updates testing and process documentation.
• Collaborate with stakeholders to identify opportunities for process improvements and operational efficiencies.

Data Integrations & Troubleshooting

• Partner with internal and external stakeholders to test and maintain integrations between Slate Workday and third-party systems.
• Troubleshoot system issues data discrepancies import/export challenges and workflow or automation errors.
• Assist in monitoring system performance and recommending enhancements that support enrollment operations and user needs.

Communications Training & Documentation

• Support the creation and maintenance of automated and ad hoc communications within Slate.
• Provide user support training and guidance to Slate users across Enrollment Management.
• Develop and maintain documentation training materials and user resources to support consistent business processes and best practices.
• Stay current on Slate functionality releases and best practices while identifying opportunities for continuous improvement.
• Participate in CRM Operations projects and perform additional duties as assigned by the Associate Director of CRM Operations.

Qualifications:

• Bachelors degree required
• 1-3 years of professional work experience with demonstrated proficiency in CRM systems data management business process and project management

Preferred Qualifications:

• Slate experience proficient with deliver queries workflows and events

• Workday experience

The University of Tampa offers great benefits to include:

• FREE Tuition
• Generous paid leave
• Wellness initiatives
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short & Long Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program
• Discounted On-Campus Dining Meal Plans
• FREE On-Campus Parking
• Access to Campus Amenities (pool library campus events and more)
• Fitness Center
• Pet Insurance
• Flexible Spending Accounts
• And more!

Submission Guidelines

To receive full consideration for employment withThe University of Tampa please be sure to submit/upload required documents for thisposition at time of application submission. Required documentsshould be submittedin the attachment box at the bottom of the My Experience page of the application before continuing through the application.

Background Check Requirements

Finalists may be required to submit to a criminal background check. Some positions may also require a motor vehicle report and/or a credit report.

Additional Information

This description is intended to be generic in nature. It is not to determine specific duties and responsibilities for any particular position. Essential functions and overtime eligibility may vary based on the specific task assigned to the position.