Admissions Counselor

Pay Range: $25.00 - $32.00 an hour

Work Schedule: 16 24 hours a week requires weekend availability

Part-time

At Embark Behavioral Health we are dedicated to combating the rising rates of suicide depression and anxiety through exceptional mental health treatment. Our Residential Programs provide a structured therapeutic environment where individuals can receive comprehensive around-the-clock care and support.

The Admissions Counselor plays a vital role in shaping the first experience for individuals seeking care serving as a trusted guide through the admissions and intake process. This role requires compassion professionalism and attention to detail to support prospective clients and families during a critical decision-making period. The Admissions Counselor works collaboratively with clinical financial and operations teams to ensure a smooth timely and compliant transition into residential services.

• Provide leadership and oversight of the admissions process ensuring timely accurate and clientcentered responses to inquiries from families referral sources and professionals.
• Oversee and support completion of levelofcare assessments consents verifications of benefits (VOBs) good faith estimates (GFEs) payments biopsychosocial assessments (BPS) suicide risk assessments safety plans and treatment plans as appropriate.
• Direct insurance verification workflows and financial discussions to ensure compliance transparency and a positive admissions experience.
• Ensure accurate complete and uptodate documentation within the admissions and electronic health record systems.
• Manage and optimize intake workflows paperwork completion and adherence to admissions protocols and timelines.
• Collaborate closely with clinical medical and program leadership to support smooth transitions from inquiry to admission and into care.
• Review and approve assessment summaries and ensure appropriate communication with internal stakeholders.
• Build and maintain strong relationships with referral partners and represent the organization in virtual outreach activities meetings and conferences.
• Coordinate and host virtual tours informational sessions and consultations for prospective families and referral partners.
• Ensure strict adherence to confidentiality HIPAA and all applicable state and organizational compliance standards.
• Lead participation in admissions team meetings training initiatives and crossdepartmental collaboration to enhance performance and service quality.

• Masters degree in psychology Counseling or Social Work is preferred but not required.
• Sales and marketing experience are preferred but not required.
• Prior admissions experience preferred but not required
• Knowledge of DSM-V disorders and other pertinent issues facing clients and their families.
• Preferred experience in an inpatient or residential setting.
• Strong understanding of insurance processes including VOB and financial counseling.

We are committed to enriching the therapeutic and healing experience we offer through the diversity of our employees and community. We actively seek to recruit and support a broadly diverse staff who contribute to our excellence diversity of viewpoints and experiences and relevance in a global society.

Embark does not discriminate on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information marital status veteran status or any other protected status under applicable laws.

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