Admissions Assistant

General Purpose

The Admissions Assistant plays a vital role in ensuring a smooth and welcoming transition for new residents and their families. This position supports the Admissions Coordinator and collaborates with interdisciplinary teams to facilitate efficient and empathetic admissions processes.

Essential Duties

• Serve as the first point of contact for prospective residents families hospitals and referral sources.
• Coordinate and schedule resident admissions including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal state and facility regulations.
• Assist with insurance verifications authorizations and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing social services and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals physicians and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Supervisory Requirements

No supervisory requirements.

Qualification

Education and/or Experience

• Prior experience in admissions healthcare or long-term care setting strongly preferred.
• Knowledge of Medicare Medicaid and insurance verification processes.
• Excellent communication interpersonal and customer service organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Physical Demands

• Frequent sitting standing and walking
• Occasional lifting up to 25 lbs
• Regular use of computer and phone
• Ability to focus in a busy environment
• Clear communication and attention to detail required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other legally protected status.