Admission Experience & Operations Specialist

Summary:

The Admission Experience & Operations Specialist position reflects Skidmores commitment to delivering an exceptional experience to prospective students and their families while simultaneously managing critical operational work. This role is designed to be cross-functional and cross-trained. It consolidates the essential front-line and back-end functions that power the work of the Admission team: greeting and hosting visitors managing inbound and personalized outbound communications processing application materials and supporting CRM data integrity. With three team members in this role who provide coverage across responsibilities and peak times this team ensures that our high-touch service model is never compromisedregardless of staff absences or volume fluctuations.

Because this role is core to our campus-based service modelespecially daily visit operationsit carries different expectations for work location and scheduling flexibility. Staff in this role are expected to be on campus Monday through Friday without remote work days in order to support visit activity. Unlike some other admission positions this role requires consistent in-person presence to ensure seamless guest experiences and office continuity. Staff in this role rotate Saturday shifts (approximately 4 hours once a month up to 13 total per year) with flexibility provided to maintain a 35-hour workweek with occasional overtime. Staff in this role will stagger their lunch hour and coordinate vacation time with the other team members to maintain addition to Saturday visit coverage the Admission Office hosts several large open houses where early mornings or weekend work is required.

From welcoming guests to executing data integrity audits the individual in this role ensures prospective students experience Skidmores personalized professional approach at every touchpoint. Those serving in this role must be able to multitask switch context and adapt quickly to change and prioritize work activities according to the offices needs and the phases of the yearly admission cycle. Strong collaboration and communication with Admission staff student employees external constituencies and the College community at large is required.

Primary Job Duties:

• Deliver high-quality service across all communication platforms including phone email and in-person in alignment with office key performance indicators (KPIs) for timeliness and accuracy.
• Welcome and assist prospective students and families on campus contributing to Skidmores goal of providing a warm personalized visit experience.
• Perform daily data integrity reviews and application credential processing in Slate ensuring accuracy and timely handling of all materials.
• Rotate across core operational functions including front-desk visitor management email and phone coverage and application/data processing.
• Support admission events and enrollment-related programming including shared coverage for Saturdays.
• Help guide student Admission Ambassadors and Interns in coordination with the counselors who lead the Ambassador & Intern programs.
• Stay current on office operations procedures and CRM protocols through active participation in the Operations Team.
• Prepare packets collate materials lift and ship boxes take inventory and stock shelves maintain a clean and welcoming lobby environment.
• Collaborate with the Slate Team to improve process efficiency and troubleshoot issues.
• Serve as a backup and resource for colleagues across the Operations Team to ensure business continuity and consistent service delivery.

Skills & Qualifications:

• Demonstrated ability to manage both customer-facing and technical responsibilities with professionalism and precision.
• Strong communication skillswritten verbal and interpersonalacross a range of audiences.
• Demonstrated ability to work effectively both independently and as part of a team to meet deadlines in a fast-paced deadline-driven environment and able to accommodate changing priorities
• Ability to listen and process guidance and training and then model that desired action or outcome reliably and with a high-level of accuracy measured via KPIs and ask for clarification or re-training as needed
• Detail-oriented methodical and thorough ensuring data accuracy integrity and relevance
• Willingness and ability to learn new processes methods and approaches to doing the work as industry changes necessitate
• Experience with Technolutions Slate CRM and/or the ability to learn new applications and/or platforms as needed
• Understanding that the role is forward-facing and requires constant interaction with external constituencies necessitating in-person on-campus presence.
• Exercises discretion and follows established guidelines and procedures accurately; proactively identifies problems and offers input to solve complex problems; suggests ways to improve efficiency of own work and demonstrates the ability to adapt to process and technology changes.
• Uses knowledge of best practices in customer service as well as judgement and discretion to respond to in-bound communications and visitor interactions with a high level of accuracy and attention to detail.
• Balances competing demands and adapts workflow to the seasonal admission cycle with professionalism and efficiency.

Education & Experience:

• Associates degree and 3 years of experience in admission or higher education environment with related experience in admission systems and data or equivalent combination of college education and experience.

Physical Work Environment:

• This position is primarily office-based and requires frequent movement throughout the office and campus. The work environment includes multiple levels within the office space and the ability to navigate stairs on a regular basis is required. The position also requires the ability to lift and move materials (e.g. boxes of admission materials) weighing up to 20 pounds.

Pay range: $21.00 - $23.50

Required documents needed to apply:

• On-line application
• Cover Letter
• Resume
• List of Three References

EEO STATEMENT

Skidmore College is committed to being an inclusive campus community and as an Equal Opportunity Employer does not discriminate in its hiring or employment practices on the basis of race color creed religion gender age national or ethnic origin physical or mental disability military or veteran status marital status sex sexual orientation gender identity or expression genetic information predisposition or carrier status domestic violence victim status familial status dating violence or stalking or any other category protected by applicable federal state or local laws.

Employment at Skidmore College is contingent upon an acceptable post-offer background check result.

CREATIVE THOUGHT MATTERS.