Administrator L3
Hopkinsville, KY - USA
Job Summary
Role Purpose
The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis change request preparation and continuous service improvement.
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Areas of responsibilityÂÂÂÂÂÂÂÂÂÂÂ
Triaging and resolution of tickets-Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and Document observations and related root causes to support in evaluation of mitigation measures.
Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Change request execution-Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes.
Incident Analysis-Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute towards development of mitigation action to reduce repeat incidents by identifying patterns of issues noted.
Network Data Admin
Hopkinsville KY
Responsibilities
- Provide network design services which meet and exceed the needs of customer
- Propose and Validate BoM for Network Infrastructure solutions.
- Preparing Scope of Work and Project Plans for the Solution.
- Preparing High Level & Low Level designs as per proposed Solution.
- Design and Implementation of Routing and Switching technologies.
- Design and implementation of Data Centers on SDN technologies e.g. Cisco ACI VMware NSX
Required Skills:
- Should be CCNP/CCIE certified.
- Technologies: WAN SDWAN(Meraki Viptela Cloud Genix Silverpeak/Aruba) SD-Access LAN DC Networks Wireless
- Vendors: Cisco Juniper Riverbed F5 ARUBA
- Products: Cisco Routers WAAS Nexus 7k/5k Cisco Switches Cisco 65xx 45xx 37xxACE WLC WCS LWAPPs
- WAN: IP Routing Frame Relay ATM Multi Layer Switching ACLs NAT T1/E1 DS3/OC3
- Routing: Cisco 4000 / 4500 / 6500 / 7200 routers Protocols include RIP OSPF ISIS BGP MBGP EIGRP MPLS VRF L3 VPNs IPSec VPNs ACLs NAT CoS
- LAN/Switching: Cisco Catalyst 3500 / 3550 / 3700 / 3900 / 4000 / 6500 series switches Gigabit Ethernet 802.1q ISL Ether Channel Multicast SNMP VSS VTP STP RSTP HSRP/VRRP vDC vPC VRF FCoE DHCP Traffic Shaping Voice over IP Video / Voice QoS (CBWFQ LLQ)
- Wireless: 802.1x WPA/WPA2 and WEP with TKIP / AES
- Load Balancing - Netscalers F5 and Cisco
- NMS / Analysis: Cisco works 5.0 / 2000 Whats up Gold Sniffer Pro 4.5 / 4.6 Sniffer Reporter
Required Experience:
Unclear Seniority
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.