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Administrator I Supervisor

State Of Maryland


Job Location:

Howard, MD - USA

Monthly Salary: Not provided by the employer
Posted: 16 May 2026 (30+ days ago)
Application Deadline: 13 August 2026
Vacancies: 1 Vacancy
The job posting is outdated and position may be filled

Job Summary

GRADE
16
LOCATION OF POSITION
MDH Office of Health Care Quality
Columbia MD 21046
Main Purpose of Job
The mission of the Office of Health Care Quality (OHCQ) is to protect the health and safety of Marylanders and to ensure that there is public confidence in the health care and community service delivery systems. OHCQ is an agent of the Centers for Medicare and Medicaid Services (CMS) and is the designated state survey agency in Maryland.

The main purpose of this position is to direct and manage the OHCQ Long-Term Care (LTC) Triage/Admin unit and the LTC administration team. This position will oversee a unit that receives over 4000 intakes (complaints and facility-reported incidents) per year and will ensure Triage/Admin staff review and determine the appropriate triage level of complaints and facility-reported incidents from nursing homes in Maryland. This position will ensure administrative personnel assist with public information requests archive LTC survey documents and assist with Change in Ownership licensure requests. This position will monitor and ensure survey documents are archived in a timely manner to support timely responses to requests for public information as well as internal and external audits and will identify and address the training needs of supervised staff.

This position will evaluate information provided to and assessed by the OHCQ Triage/Admin team including reviewing assigned priority levels of complaints and facility incident reports reviewing essential information obtained through interviews ensuring complaints are correctly entered into the federal database system monitoring the volume of incoming complaints monitoring the timeliness of data entry into the federal dataset and ensuring timely notification of appropriate staff for high-level or dangerous situations. This position will frequently assess workload and efficiency to develop and implement strategies for improvement and will review Change of Ownership information to identify discrepancies or determine if additional information is required before a license can be issued. This position will evaluate the efficiency of work processes assigned to the OHCQ Triage/Admin team. This position will also interpret and relay state and federal regulations for internal and external clients handling confidential and protected health information daily.
MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelors degree from an accredited college or university for the required experience.

3. Candidates may substitute the possession of a Masters degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules regulations policy procedures and processes or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS
The desired candidate should possess the following:

1. Experience in clinical triage prioritizing medical concerns.

2. Experience in a direct supervisory role.

3. Experience interpreting state or federal regulations.

4. Experience implementing policies and procedures.

5. Experience identifying and implementing training needs.
LICENSES REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operators license valid in the State of Maryland.
SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education training and experience as they relate to the requirements of the it is essential that you provide complete and accurate information on your report all related education experience dates and hours of indicate your college degree and major on your application if applicable. For education obtained outside the U.S. any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing submitted after this date will not be added.

Incorrect application forms will not be will not be accepted in lieu of a completed application.

Candidates may remain on thecertified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS
FURTHER INSTRUCTIONS

Online applications are highly recommended. However if you are unable to apply onlinethe paper application (and supplemental questionnaire) may be submitted to MDH Recruitment and Selection Division 201 W. Preston St. Room 114-B Baltimore MD application materials must be received by 5 pm close of business on the closing date for the recruitment no postmarks will be accepted.

If additional information is required the preferred method is to upload. If you are unable to upload please fax the requested informationto .Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment please contact theMDH Recruitment and Selection Division at .

If you are having difficulty with your user account or have general questions about the online application system please contact the MD Department of Budget and Management Recruitment and Examination Division at or.

Appropriate accommodations for individuals with disabilities are available upon request by calling: or MD TTY Relay Service 1-.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer Maryland is committed to recruitment retaining and promoting employees who are reflective of the States diversity.


Required Experience:

Manager


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