Administrator East Coast SCM Team 2 Duluth, GA

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GLOVIS America Inc. is a third-party logistics provider headquartered in Irvine CA. Since our inception in 2002 we are committed to delivering our customers products via truck rail or ocean vessel throughout the U.S. Canada and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive freight forwarding parts distribution used car and fuel industries. We cater logistics strategies and processes to our customers needs by utilizing the latest information systems and advanced technologies.

Summary

The Administrator East Coast SCM will manage the inbound/outbound transportation of auto parts into U.S. manufacturing plants (Related Vendors for Hyundai/Kia and Suppliers) along with container movements. This position also manages shipments to minimize cost while maximizing profit for Glovis and will ensure that all customer inquiries are responded to promptly and professionally.

Responsibilities

Provide Inbound/Outbound Operation Services including but not limited inland trucking freight forwarding and airfreight operations and other duties as assigned
Coordinate and monitor US inbound and outbound traffic regarding the transportation of auto parts with customers and provide assistance regarding documentation inland deliveries and customs related operations
Analyze the volume of inbound and outbound shipments by: managing daily ETA and tracking reports with customers tracking/locating customer order statuses daily distributing delivery schedules with up to 10 inland carriers reporting supply chain interruptions to internal and external accounts and supporting and maintain supply chain issues
Support insurance claims for cargo damage/accident/customer claims in related parties
Daily Coordination with Customer Inquiries
Monitor and support container moves
Coordinate urgent container deliveries to ensure production lines of the customers
Manage/control with operations customers and truckers to minimize unnecessary costs
Update Genisys system container history
Manage Demurrage/Detention/Chassis Charges
According to contracted free time monitor/alert customers for upcoming charges
Provide tracing reports to the customers to prevent/minimize cost
Manage demurrage/detention/chassis charges for all related customers as well as disputing charges with ocean carriers
Coordinate Internal/External Communication to Enhance Operations
Coordinate with various departments:
Finance and accounting teams for revenue cost accruals vendor/customer account set up and other inquiries
Outbound logistics team and customers for completion of urgent delivery orders in a timely fashion
Glovis IT department for enhancing and maintaining Gloviss integrated logistic system GENYSIS
Prepare required documents including commercial invoices etc as requested by the customer
Maintaining a positive empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Provide Backup Support for Critical Operations
Compensation Range

$57908 - $69490 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation Holidays and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches Summer Refreshments and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*