Administrative & Tax Operations Specialist

Mpathic is Americas only consultative Contact Center solutions provider founded on the principle of exclusively merit-based hiring. We recruit for Character Aptitude and Experience in that order. We deliver superlative performance at scale for Customer Support IT Help Desk and Sales.

Mpathic

• Structured training and real coaching - not figure it out on your own
• Clear path to advancement for high performers
• A team culture that values effort integrity and growth
• Meaningful work supporting organizations that impact real people.

Mpathic is looking for an Operations & Tax Compliance Coordinator to support our back office team with a focus on mail management tax operations and administrative compliance. This is a great opportunity for someone looking to break into or grow within operations finance or HR. We have an awesome & fun team environment in the back office but make no mistake this role carries real responsibility. You will handle confidential information manage multi-state tax reporting and work across online government and payroll portals. As our business grows this role may expand to include Canadian tax compliance.

Hybrid Must be in driving distance of Sterling VA and Manassas VA

Full-Time Monday- Friday business hours (aligned to time zone) $20$25/hour

Duties & Responsibilities

Collect mail weekly from the Sterling location and manage all incoming correspondence including scanning uploading sorting routing to the appropriate team members and taking any required follow-up actions.

Support multi-state tax operations reporting including maintaining records filing deadlines and managing state agency online portals.

Assist with year-end tax preparation and reporting in coordination with the operations and finance team.

Maintain and organize confidential electronic employee and business files with a high degree of accuracy and discretion.

Assist in responding to state agency correspondence unemployment claims and employment verifications.

Support HR and operations with onboarding record keeping and other administrative tasks as assigned.

Perform other duties as assigned.

Must reside near Sterling Virginia

Onsite training in Manassas Virginia

High school diploma required; Associates or Bachelors degree in Business Administration Accounting Finance Human Resources IT or a related field preferred.

High-speed internet with a minimum of 25 Mbps download/upload speed (wired connection strongly preferred)

A late-model computer (purchased within the last 34 years) running a current supported operating system (Windows 10/11 or macOS)

Functioning webcam and microphone for video conferencing

A private quiet and dedicated workspace free from interruptions

12 years of experience in administrative operations tax or HR support roles

Familiarity with multi-state tax reporting government portals or payroll platforms is a strong plus.

Proficiency in Microsoft Office Suite (Excel Word Outlook) and Google Workspace; experience with Paylocity or similar HR/payroll software a plus.

Tech-savvy and comfortable navigating online portals and learning new systems quickly.

Ability to handle confidential and sensitive information with the utmost discretion this is non-negotiable.

Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.

Excellent verbal and written communication skills.

Professional and empathic work attitude.

Must be authorized to work in the U.S.A.